Hefez And Sons Jewelers — Local services in Walpole

Would not recommend. They called me and said they lost my husbands cross after I dropped it off to get the clasp fixed - the owner (I think the dad) tried to somehow blame me and say I never dropped it off and that he’d try and look for it. I told him to check the cameras and that I know I left it with the front lady. I said this was my husbands religious cross and it needed to be found. He called back a few hours later saying he had to drive through Boston traffic to go back to the other location and look for it (again trying to blame me) with no apology and that it fell under his desk. I went into the store the next day to pick it up and the owner was there and instead of a sincere apology he tried to explain his processes and let me know things like this happen since they have “such a big operation and multiple locations” and stated that he was the cook in the kitchen and things get overlooked and misplaced. Again not a single apology at all. Then he also tried to have me keep it longer with them so they could fix another part on the chain for free for the inconvenience. I kept thinking why would I leave it with you again when you just lost it. After 20 mins of him rambling about his stores and not a single sincere apology he took off 50 bucks of the price. Definitely felt the fee should’ve been waived given the inconvenience and how it was handled. People leave their valuable jewelry with you because they trust you, this was unacceptable. Will not ever be going back here again which is a shame, we had heard and seen such positive reviews. Please do better with customers - the owner needs to work on...

Look no further this family run hidden gem is AMAZING!! I can’t believe this is my first time reviewing this place. I have been a frequent customer for 15 years. They have guided my husband through some of the most important purchases he has made. From my beautiful custom made engagement and eternity wedding bands to my gorgeous diamond cross, they have made my most special moments exceed my expectations! Both Abe and Lisa are not only professionals at their craft but sincerely have your best interest at heart. My husband and I have been to 2 of their 3 locations and have never walked out unsatisfied. I always feel like I can put my trust in Hefez and Sons Jewelers (Abe and Lisa). If you are looking for honest, hardworking no haggle jewelry shopping Hefez and Sons is your place. Can’t wait to see what my husband surprises me...

My dad came to live with my husband and I after my mom passed away. His first Christmas without her was hard but he ordered a special gift for my grandson. It was a Disney musical merry go round. He was so excited about this purchase! But when we went to try the merry go round it didn’t work! It was only days before Christmas. So I decided just to try to bring it to your store to see if you could fix it. It was almost closing time. But the owner was so kind and patient with my dad. She took it in the back room and with a short time came back with it playing music and moving! It truly was so special seeing how happy my dad was happy. He wanted so badly to pay but the owner did not accepted his money…I will never forget how kind she was and how happy she made my dad that Christmas. Thank...