Cotton Electric Co-Op — Local services in Walters

My first call was on or around the 28 May - 01 June 2021. I called to cancel the service. I was told by the representative that everything would be canceled and it was not. I asked for a confirmation number and your company does not give confirmation number for cancellation. This is unacceptable and things need to change. We are human and we make mistakes. If there was something in place so this would not happen again your company would be a better company. I spoke to Ms. Tanya today and she made sure it was noted in my file that I called I hope this is true. As a company you really need to do better. I am a firm believer on giving constructive criticism. Today this is mine DO...

Horrible service.... I would not recommend to my worst enemy.... Every about 3 months. Somehow they forget my password and I have to reset everything even though it's saved in my phone and nothing changes. I don't know what's wrong with their system but it really needs to be fixed. Also I paid $800 deposit for my house and $800 deposit for my building but for some reason they will only send a bill for my building and won't send me a bill for my house every month. They said they ran my credit on one and not the other. It makes no...

I called almost a month ago to get our service switched from one address to another and they did not process my disconnect from the old residence causing me to pay for the electricity for the full month. When speaking to a supervisor I was informed that I should have gotten the name of the person I spoke to so she could get with them and find out what happened, but since I didn't I will have to pay for both residence for the full month. Customer service at...