"D" Boy Maytag Home Appliance Center — Local services in Waltham

Some years back I shopped in the Alston store therefore when it was time to repair/replace a dishwasher I thought of them and ventured out to new Waltham Facility from Chestnut Hill.

The service was so incredible weird that I actually thought that I was on Candid Camera.

Although they advertised to have parts for the Maytag Unit I was keen on fixing they did NOT have the Roller Assembly. The Lady told me that the Dishwasher I had and wanted to repair was a good one, as well.

So, I said, "I really need to do this today... what can you sell me?" And then I proceeded to hear excuse after excuse about how 'what you see on the floor IS HERE in the back (warehouse) but I cannot get to it' and what you see on the floor is for sale as well yet it cannot be removed from the store at this time.

It was so strange that I actually excused myself, walked outside and asked God what I should do next. I wanted to simply drive away. The answer I got was to give her another chance -- so I did.

The total lunacy continued and so I thanked her and I left and went to a big box store (Best Buy, in this case) bought a similar unit.

I truly hope that what I saw was not typical of this business' operation as it was terribly-remarkable enough for me to remember to write one...

I bought a Brown Summit apartment size stove brand new from this store. Mike owner installed it and next day it was not working properly. He replaced the unit. 2 weeks after I called again, about the coils not turning red. Mike came and tested them out replaced them but explained newer stoves sometimes do not turn red, it is way they are designed. And put back of original coils. The stove is working great now. Nothing to be done for design of stove. Mike went above and beyond to fix it and troubleshoot it. I learned about stoves in process. Although first time he came to fix stove and ended up replacing it, he was bit stressed out, he made up for it second time in a huge way and I would recommend this business for your...

Needed my dryer repaired. Service came out on 6/17/15 and installed a faulty gas valve. Total cost: $350.00!! We could have bought a new dryer for that price! Six weeks later same problem with dryer. Called D Boy and was told the part was only guaranteed for 1 MONTH! Made an appt for service to come out. After a few minutes I called back and asked if I would be charged for this visit. They were going to charge me $40.00 for the first half hour and the cost of a new part. Are you kidding me! So much for standing by your work. I cancelled the appt. Thanks for nothing, "D" Boy. Good name for you only your rating...