CVS — Local services in Waltham

The idea of a 24-hour store close by is great - but in practice this store is terrible. To clarify, it’s just the pharmacy that is the issue. I have had incorrect medicine counts several times. The pharmacy techs are extremely unprofessional and argue with each other and the pharmacists loudly for all to hear - on multiple occasions...almost every time I’ve ever gone. But now it has gone too far. I had an antibiotic called in one early evening. The noted pick up time - both in the app and on the eventual paperwork - was one hour later. I tried calling three times over the course of six hours and was left on hold by the automated system - no one ever answered the call - for almost 3 hours total. My husband went to the store to check on it, waited in line for almost 20 minutes, only to find out that they were “very backed up” and hadn’t checked any of the e-prescriptions they had been sent. This was three hours after the script was sent. After they had finally checked the scripts that had come in, they noted it would be at least an hour. We waited at home for two more hours, checking the app for status updates. I finally decided to go to bed because...again...I’m sick and don’t feel well. Eleven hours after the script went in, my husband went to get it - and it STILL had not been filled. There is no excuse that if you are backed up at 10:00 pm, and you are open 24 hours, that you couldn’t catch up by 6:15 am. There is no line of people at 2:30 am demanding prescriptions. This is totally unacceptable and is concerning as people need these medicines in a timely manner. I will be...

I’d give them 0 stars if I could!

I’m planning to speak to the new store manager on behalf of the terrible customer service I received.

5-10 minutes the pharmacy tech told me to wait for a prescription that isn’t covered by my insurance. He said it would be $3.75.

I come inside 30 minutes later and of course he’s on break. The woman helping me now is in a terrible mood and telling me she can’t find the prescription.

After telling her to double check her work she comes back to tell me it’s available over the counter on the shelf. Then she points in the direction of the isle as if I know right where it is.

Turns out there were over 15 kinds of the medicine she pointed me too. She gave me such an attitude to help me look for it.

When I went to self checkout I then find out that it’s double the price they had told me.

When I spoke to Jeanie afterwards she didn’t care to hear what had happened in the last hour over a bottle of cough syrup. She went back and forth about being too lazy to fill the prescription for half the quantity they wanted me to purchase.

Skip this place at all costs! Stay clear of the pharmacy they are a bunch of unfriendly and unhelpful...

I usually would not leave a bad review but this location’s pharmacy gave me a completely random person’s medication inside the paper brown bag with my name and prescription on it. This is certainly a privacy violation concern because I took home 3 bottles (supposed to be 1) of someone else’s medicine which shows their full name, address, and more. They also said they could not fill a different prescription I had and that I needed to “just get an alternative”, but they did not say why they could not fill it leaving my provider confused and me concerned about switching my medicine. When I went back to return the incorrect medicine mentioned earlier, they said they actually can refill my other prescription but I was never notified about this update. They apologized for the incidents and said they will look into the case. They refunded and gave me one of the correct medicines for free.

I appreciate that they fixed the situation, but I may switch pharmacies after this. This is a very busy location with long wait times and their drive thru pharmacy is open only sometimes and randomly. Apart from the pharmacy, it’s a clean cvs with lots of products/services and...