Heyer True Value Hardware — Local services in Walworth

Changing to "winter hours" without updating their Google info or website. I just drove 30min to get there before the posted closing time only to learn they were closed when I got there.

I hate the "local small town" businesses crabbing about competing with the "big box" chains..This is why people go to Home Depot instead of your local hardware store. They are open past 5 on Sunday when people are working around the house typically and their hours are consistent. Could never understand why hardware stores would close early on the weekends??? THAT'S WHEN EVERYONE IS HOME WORKING AROUND THE HOUSE AND MOST LIKELY TO NEED SOMETHING FROM THE HARDWARE STORE!! DUH!! It's like a bar closing at 10pm on New Years Eve! Are you just trying to lose money??

I went 30min the other direction to go to a Lowes store to get what I needed tonight and will just keep going to that Lowes. Again, I'll know when they're open and I know they'll be open on the weekends...

The first thing was the maskless individual. There are signs about mask requirements. They are not enforcing it. I needed paint and the woman announced over the P.A. that assistance was needed at the paint department. I planned to buy several things while the paint was being mixed. After waiting 10 minutes, I left. I have spent a lot of money at this store. There were always helpful men, usually older, always ready and willing to help. Not lately. Every time I'm in that store lately, customer service has declined. I won't go back. I won't go to big box stores. There are other hardware stores. If you don't mind waiting and sometimes getting rude service, this...

As a woman teaching herself carpentry, Heyer True Value an excellent resource for quality tools, hardware, supplies and knowledge. I spend my money here over the bigger stores because of the quick help and guidance I get from the employees. They’ve never made me feel silly for any questions I have and I like that I don’t have to second guess the quality of any tools I purchase. A plus, they are patient with young children. Love the little town-one-on-one feeling...