Smoke Shop — Local services in Warner Robins

3 of the last 4 vapes I bought from here were duds. I went into the store to explain and asked if anybody else was having issues with them recently. The lady who is always so nice told me nobody has complained about them and she told the owner or manager what I had said they were doing. He immediately got defensive as if I had asked for something free in return which I had not. He said he was not going to give me a credit because he had to pay for them. He told me to find another brand or to shop elsewhere. He was quite rude about the whole thing. I never asked for anything free, I was only telling them what happened. So I turned back to the woman and said guess I’ll start shopping elsewhere then. I normally don’t leave reviews for places but felt the need this time because of how rude he was to me for no reason. My husband and I have been buying here for a few months now but I never will again because of how I was treated just for explaining the issues with these last purchases I made there. My husband and I went to another shop someone told us about. The guy was super helpful when I told him about the issues with my current brand and told me a different brand to try. I also mentioned how I was treated here this morning and his response was “you should look at their google reviews and how the owner responds to the negative ones” 😳 yep these review responses show exactly what type of customer service you get here if you have something...

As soon as I walked in, the gentleman behind the counter greeted me & asked if I needed any help finding anything. To me, that alone deserved 5 stars because I'm a big fan of great service! He was eager to help & made sure that any questions I had, were answered. He was patient & had a GREAT personality! The main reason I don't get out much and go into unfamiliar places/stores is bc I feel like a burden on the person that's working. Sometimes I have questions about things and what they do etc. & I feel like they usually have better things to do than to answer my stupid questions.... Well.... He, NOT EVEN ONCE, made me feel like that! His customer service was very professional & playful. I must say that I was very impressed!!! So thank you for the positive experience & because of it, I will most definitely be returning for all my...

Stopped in today to purchase my first cbd oil vape pen. The young girl working was very nice but not sure if she was knowledgeable about the products. I asked if it was refillable and she said yes, and I asked if their was a problem with it what should I do and what is the return policy because I looked and seen no signs anywhere in the store about it. She just told me to take a card and call the manager to talk to him about it as she hurriedly rang me up. I get home and and discover that you can only replace the cartridges in it. And reviews pretty much told me I'm stuck with it. So I will do much more of my own research on the products before I buy again. Its a nice store with lots of products and if you know exactly what you want its a good place to go. But first timers do your own research or find a more...