Fliegauf Jewelers — Local services in Washington

I was recommended to this place a year ago because I needed my engagement ring sized and my cross for my necklace fixed. I worked in Washington at the time and at the place I worked at said how it’s family owned, it’s a great place, they did great work, and so I went. First experience in November of 2021 was amazing and paid 20$ to have my ring sized. They fixed my cross beautifully and very well priced since it was white gold. I knew the price of gold had sky rocketed, but I felt I was charged fairly for what they needed to do. I was super happy with it all and would rate them 5 stars. Fast forward to October of 2022 and I gained some weight and needed my ring sized again. I now needed it sized almost a whole size and was charged 70$ after tax. I asked what was the reason for the mark up and got silence. I then asked is it that if they charged 20$ per quarter sizing up or something. I finally received an answer of “it just depends on the type of ring and material”. I replied back that the ticket I had showed was for the same ring and it should be in their records. Again, no response. I paid for my ring and left. Mind you, both visits they took pictures of my ring and ticket. So my question is, why did not you go back and look? Where does that picture go? I also provided you the ticket from 2021 showing exactly how much I paid and details of what was done to the ring. I felt as if this second time around there was no want to explain for the price increase even after questioning about it. The girl didn’t even bother to ask who I’m assuming is the owner for assistance. I also withdrew sizing of 2 other rings because they were going to charge me $50+ per ring to size it half a size! Again, I’m all for supporting small businesses but I felt overcharged from the beginning and that’s why I withdrew on the other rings. I would feel better if the girl could have asked for help instead of just standing there clearly not knowing what to say (body language said it all). I wish this business success but I will not be returning. I will be hesitant on recommending this place due to my second experience because of how complete opposite my experience was from what I had almost a year ago.

UPDATE

Greg, the owner called right after this review (next business day), explained everything to me (why & what needed to be done to my ring) and he apologized for the misunderstanding. We also discussed about my other rings and working something out. I thanked Greg for contacting me and I am here to say that you should support this local family...

I bring 1 karat diamond ring for repair that I bought in Bon ton many years ago after repair I have noticed that my ring it’s not the same quality I am not sure if my diamonds in the ring are same clearance and quality after the repair and back then I knew less about jewelry so I did not pick up on changes right away at the store so I can resolve this problem.Now other jewelers can not fix my ring after this company repair. Part 2 after reply. I have to use editing option in order to leave a reply on your reply. Where you offering to look at the ring you have worked on 12 years ago but I cannot get the description details how do you think you are going to fix this issue with the ring?From what I understand other jewelers are not taking this ring to fix it because there maybe color of stone issues and change of original factory design issues including back of the ring is a lot thinner in gold and it’s looking reshaped and your company is the only one that was repairing it.So how is all this can be...

I'm a very strong person on support your local business but I've been shopping here for my wife since back in highschool and family the workers are so out going helpful and willing to do anything you put your mind up to in order to make your significant other happy or family or friend in that matter there selection is always great also I love this little shop I haven't shopped in a Zales or Kay Jewelers in year's just because the amount of time and care that Fliegauf Jewelers puts in every time no matter the amount or reason of purchase oh and thank you again for my Wife's birthday gift life savers she kept both by...