Planet Fitness — Local services in Washington

I was going to the ivy city location for a month because I moved and that location was more convenient the staff seemed to frown upon the check in form of your phone number ( nobody offered any alternative but downloading a app to my phone which I refuse because I have the right to not download apps to my phone that’s not for business) so mind you up until a week ago I check in pretty much no problems but the employee Erick g seemed to have a problem with that form of checking in because he aggressively implied that “I need to download the app to my phone cause he not bout to keep checking me in (via my phone number) so I respond by saying “ im not asking you to do anything special just do your job” so he said he not gonna keep checking me in that way. So I said I pay for a service either you going to check me in or I’ll walk in if that’s easier for you.. so he didn’t check me in mind you it’s a line of people right there doing this discussion ( very unprofessional). So I proceeded to my normal workout ( mind you not thinking nothing of the situation cause it didn’t seem that big also I asked him for the manger he never even gave a answer) but in the middle of my workout the police walked to me and ask to speak to me and said something’s that were untrue like I cursed the guy Erick out and I don’t even use that type of vocabulary then mind you the manager there explaining the situation to the police she wasn’t even present doing the discussion nor did she ever attempt to make contact and de-escalate the situation like a simple resolution would have been to give me a key rind card which the officer requested I do and the situation would’ve been resolved… but they banned me due to me assertively asking to be checked in then on top of that the police was called over a verbal disagreement like they have no real protocol or accountability for mistreatment… you never know how calling the police on someone cause effect there livelihood or traumas and that was the first result is totally unacceptable and very distasteful for a business. then no one explained what curse word that I allegedly used that was so server that it gets me band from a place I pay to receive a service and did nothing but try to check in is ludicrous… it’s a decent gym but terrible customer service and the manager Toni was no better when I reached...

Today is my 1st visit after overcoming my nervousness and apprehensions. I chose to join. The facility is beautiful and appears well kept! After a full consultation with the front desk I signed. Teylor helped my husband and I. She answered all of my concerns about safety and assured me that your "team" was THOROUGH as they care for the concern of the community as a whole.

Today, on my first visit I witnessed a gentleman use the treadmill and with No regard he didn't bother to sanitize it afterwards. My very insecurity I witnessed. When I came across an employee I shared with her and stated it needed to be cleaned. Thinking she was a community player and would "want" to be proactive for the next guest that arose. NOT the case. As a matter fact the "employee" stated that wasn't her job description. To my surprise, she said it sarcastically and quite rude as she repeatedly let me know. Even after I expressed my disdain towards her conduct. Explaining as a 50 yr old woman and business owner for almost 30yrs that we must consider doing our part in this PANDEMIC for the COMMUNITY.

She stood firm in her stance as I shared with her we just lost a loved one to Covid last night and another one last Sunday. So it is absolutely in my interest to operate responsibility. As a business owner I value corrective criticism, as I myself have to sanitize my business before, in between and after EVERY guest. Reviews are a big part of good business. Which I why I hate leaving a less favorable one.

I must commend Teylor👏🏾🎉👏🏾 as soon I I bought it to her attention she IMMEDIATELY went into action. She did explain that there was a designated employee for that. However, after not seeing him immediately. She herself jumped into action and took one for the community. Plus, she took my concern,a customer into consideration and let me see her action. Thanks Teylor for easing my concern and going above and beyond your " job "description.

I commend the manager Conrad for his attentiveness. This is obviously something of concern for me that I took the time to write this review. Overall, this facility is beautiful and for the most part pleasantly staffed. I do want to continue but I will be EXTRA attentive and cautious . Not just for myself but in consideration of the community. That...

Really Bad Custome service. I needed help just because I missed my membership and the MANAGER ended up yelling at my husband and me. I went to the gym early but the girl who helped me told me that I didn't have a membership, so I went back home to download the credit card statement where my fee is deducted every month. I went to the gym once again and now the MANAGER attended me and this time my husband accompanied me to clarify things. At the beginning, everything was fine, he told us that I could get my membership in the app and we sat down to try to get it, but it was not possible, so my husband went back to talk to the manager. So, the manager began to raise his voice saying: -You made a mistake, you didn't do it right- etc. My husband was surprised and told him that we had already tried many times and verified the information very well and it was not working and the manager The manager began to review the system and the problem was that my date of birth was incorrect in the system (when I registered they asked for my passport so as not to make mistakes) the MANAGER began to yell at me to give him my ID again, because when The beginning had also given it to him so that he would not make mistakes. I gave him my ID and he kept YELLING at my husband and me that because the information was wrong, that we need to give the correct information and that this was a lot of work for them. WOW. I just thought -it's a lot of work for us because I had to come 2 times and my husband came and also wait more than 30 minutes just for the replacement of my membership and endure that the manager yelled at us WOW-. My husband is very calm and respectful all the time, just like me then, I never understood why he made her angry, I gave him my ID at the beginning, why didn't he verify all the information? I can't see what they write on his computer, so how did he want me to know that there was an error with my information, how? . Finally I fixed my information and directly everything worked. But now I just want to cancel my membership. I can't believe how badly the manager treated us for...