City News & Video — Local services in Waukesha

I have been going to City News and Video for 5 years and have shopped in all departments and have always found something I was looking for or could be useful. CSR's are very knowledgeable. Very professional and espeically CLEAN here, and the manager is always available Monday through Friday to answer any questions or concerns. Very nice lady, works with you. Love the smoke shop department, has a huge variety of different glass pieces. CSR's that I have worked with have always ask me if I was familiar with the return policy and went over it, then showed me how to enroll in any available warranties thru manufacturer. Super cute clothing section as well :)! They are also great with letting you see any novelty product you're considering for purchase to make sure it works correctly. Every day they have a different deal too so that's cool.

Anyone who is trying to return a gift should be happy they got it in the first place in my opinion. If you're trying to return a gift just because you don't like it, you may have other problems lol. Every retail store is different with their policies, and they don't make the rules. Probably best to go to district manager if you want to try and fight policies. Which City News has a grievance form if your needs...

Not happy with my visit today. Usually we are treated with respect and patience, but today this bigger lady, brunette, and tall (unsure of name) dismissed the gentleman infront of us when ID were required. Had to go through 3 of my IDs because the first 2 weren't to her satisfaction (first was voided, 2nd was expired, yet never have an issue anywhere else) Went to try on a few bras and the gentleman wasn't sure if that was allowed but he was patient and soon let me into the bathroom to change. As soon as I finished I hung all 4 bras back up on their hangers and placed them on a hook in the bathroom, (was not instructed to hand them to anyone so naturally I placed them on a rack in the bathroom) not 3 seconds after I got out the bigger lady accused me of taking the bras. She did not look in the bathroom, she right away saw I wasn't purchasing any and proceeded to accuse me of theft. She asked me where I planned on putting the bras I tried on and I told her I put them on a hook back in the bathroom. She was rude and not professional. Next time we come here we will immediately turn away if we see her working and come back after her shifts up. We deserve more respect than that. Paying customers $$$, what...

I understand that a store has policies that must be followed. I respect that on some level....HOWEVER One day after purchasing an item for over 100.00 it didn't work. It was faulty. Dead... I called the store immediately and there was noone available to talk to. I called the next day again and explained that my item was dead and couldn't be activated. This was one day after I bought it. The girl I talked to offered me no help at all....NO REFUND AND THAT'S FINAL...even though it was sold the day before and absolutely useless. Luckily I wrote to the distributor at AFG Sunday evening and they had a new one in the mail for me on Monday. Now that's customer service. AFG Distribution for the Pulsar 7. I thought it would take weeks to get any exchanges but they were a pleasure to deal with.... BUYER BEWARE...if you are going to shop at City News & Video be careful when purchasing anything that has to be charged etc. YOU ARE ON YOUR OWN.... Hope this helps you out. I wish I had read these reviews before I ever stepped foot in that store. I have researched this store and review after review talks about poor...