Cousins Subs — Restaurant in Waukesha

Ordered food online for drive thru pickup. Pulled up to speaker and gave my name, they said "orders all ready, just pull forward." Great! When I pulled around to pick up window, there was a car in front of me. I assume that car ordered at the drive thru speaker. Idk if they ordered fries or curds (which they fry fresh for every order, which makes both taste so good) but it takes like 5 minutes to fry those. I waited for 10 minutes behind this car in drive thru window. When I finally pulled up, I sat at window with no one so much as saying good afternoon, sorry for the wait, or anything at all. I sat, unacknowledged, for another 3 minutes. Food is great, order was correct, but if your customers have to wait for way too long in drive thru, maybe create a way for the cars waiting multiple minutes for food can pull into a spot so the online orders can get picked up in a reasonable...

I used the Drive thru this visit...order was correct and quick. My fries were still hot upon my return home (less than 5 minute drive) but my Meatball sub (which I love) was lukewarm , not warm enough. I like gooey melted cheese so 5 extra minutes in the oven at 350 degrees crisps the bun, heats the Meatballs and melts the cheese...unfortunately I have to do this every time but worth it. I love the flavor the sauce brings to the sub. Look for coupons, my fries were free with a...

Cousins has been, and continues to be, my favorite place for subs. But, I was pretty disappointed today. I ordered a classic turkey sub and Italian special sub. The turkey came with only turkey and lettuce. No tomato, onion or mayo, not sure why. The Italian special came with the meat in a ball all on one end of the bread. I ended up “rebuilding” the sandwich when I got home. I’ll continue to visit Cousins, but I’d like the staff to take a little more pride in the product...