Sound World — Local services in Wausau

Walked in and was greeted quickly, hence the stars given. I asked several questions and asked for quotes on a few things. Was quoted roughly $700 for the $500 stereo I picked, I asked if that was including everything w/installation, and was told yes. They scheduled me the following week, I showed up and waited about 2 hours for it to be installed. No big deal. When it came time to pay i was given a total of $950ish, so I wasn't expecting a $200+ difference than what I was originally quoted- but went along with it, because it's obvious communication wasn't great here. (I also asked for a rear view camera installed during my initial visit) so I first assumed that was the price increase- but nope they didn't put the camera on the order when I originally came in and asked for it, so I would have to schedule another time to come in and install the camera. I also wasn't told until after the installation that they were currently out of stock of the stereo I ordered, so they upgraded it to $50 more stereo at "no charge" -but I didn't want that stereo, I liked the one I picked out and ordered, that's why I ordered it. Its been 6 months and I still hate the stereo they put in my car. I don't think a company should just assume someone would like the 'slightly more expensive' system. It's ugly and not easy to navigate. A complete waste of nearly $1000 and 2 hours of my time. I'd give 1 star but I'm big on customer service, and they were always nice and...

Went there to get a price on a single sub install for my 2018 Tahoe. I have the factory bose system that sounds okay but it could use a little more bass, that's all I was looking for. My first visit was really good, I talked with an older gentleman, he gave me pricing and we set up an appointment date.

I showed up for the appointment and dropped the vehicle off, got a call 2 hours later that my bill was going to be $300.00 more because they quoted a wrong part. I told him that wasn't in my budget and he said they will remove everything so far and put it back to stock.

I'm my line of business I do quotes in excess of $600,000 for repairs on big cranes and earth moving equipment. If I'm off by any amount, that's my fault and I end up eating the cost because that's not the customers fault. They went to a professional for a quote to do the job correctly as did I.

I understand not wanting to lose money based on an employees mistake, but now they lost the whole job, got a negative review and lost a potential sale down the road, and my friends and family who are going to hear this story when they ask to hear my new sound system and I have to explain why I don't have it.

That's a lot more cost to the company than the $300.00 dollar part (probably less their cost) they could have eaten and made it right for the customer and received praise and a...

The people seem nice there, but they do not know how to tune a system in a car. I'll paint you a picture. I have a DS18 15" with a AMP pushing 2500 RMS into this single speaker and my radio volume goes to 62. I asked them to tune it so I can get the best sound from this 15" speaker. When done I paid $60 and got in the car with my friend. At volume 62 my friend and I can hear each other just fine. The bass was just a little boom. When I asked what happen to the bass they said it was done correctly so I don't over heat the system and no clipping. It's a DS18 competition speaker, my car should of been shaking the doors off at volume...