Laurels of Sandy Creek — Local services in Wayland

I chose this location ONLY based on proximity to my home. I thought the priority should be that I choose somewhere I could come every single day and I don't regret that decision. My 80 yr old mother went into the hospital for two weeks for stomach ulcers. She was weak and required rehab. She was admitted to the laurels and within a week she had no appetite and lost a considerable amount of weight and was almost too exhausted for PT. I asked the head nurse about my concerns and she said they monitor it and when it's considerable they intervene. I said IT'S CONSIDERABLE! She THEN checked the chart and agreed it was considerable and my mom was marked "at risk" and they added a high calorie boost type drink to her diet. My mom dropped from 127 to 109 in less than 2 weeks. The facility isn't responsible for her lack of appetite but had I not asked I don't know when she would have been red flagged for an issue. She was exhausted so I asked for lab work to check her hemoglobin. She had required a blood transfusion in the hospital so I wanted to make sure that was stable and another transfusion wasn't required. They ordered labs but didn't even include the CBC so the lab work was almost completely pointless. My mother was instructed to sit for a time on the edge of the bed by the PT person to help build core strength. A nurse came in and told my mother that she should be in a chair and she better start eating too. She then picked up my mother like a baby which was very painful. My mother cried out and the nurse put her in a chair. My mother had previously had spine surgery and scooping up an elderly person like a baby is not how you handle someone whose already fragile! Other staff found my mother crying, addressed the concern and asked my mother if she wanted to file a complaint which she declined. She just wanted the nurse instructed not to treat people that way.

My mother was having frequent bm's despite hardly eating. I asked for a stool sample in case there was blood in her stool as she had required a stomach ulcer to be cauterized while in the hospital. When I asked two days later for the results, I was told it was never ordered. My mother told me on several occasions that she was left in a wet depends for hours. I wanted to make sure my mom was correct as her time line can get fuzzy when you're sleeping so much so I asked a nurse and she confirmed that my mom had indeed soaked her bed significantly because she hadn't been changed in an appropriate amount of time. My mother was deteriorating so rapidly that I asked a nurse if we could take her to the ER. The nurse was incredibly rude and said "For What?" I said she's getting worse and it's a failure to thrive situation. The nurse responded that could be treated at the rehab facility. A few days prior when I expressed concern about the weight loss this same nurse also said "Doesn't she have active cancer?" as though no exhaustive measures need to be taken. And no my mother DID NOT have any active cancer, not that it matters. Several of the nurses there are very, very rude.

It should be noted - Cola, Jessica and Alexis - FIVE STARS. Jodie -the social worker - So kind and thorough.

My mother was only there for TWO weeks. I asked to have her discharged to my care. Day before her discharge I was concerned that my mom had not urinated for several hours. When the nurse was asked she said they weren't going to do anything about it since she was going home the following day. At the VERY least she should have had a bladder scan and a straight catheter to relieve the pressure. Instead the attitude was - she's out of here and we're doing the bare minimum. She still had 24 hours in their care at that point! Praise God my mom ended up voiding a few hours later and the issue did not escalate.

The lack of compassion and care there is astounding.. On the last few days my mother was there - I had three staff members tell me they were really glad I was able to take my mother home and care for her. Wherever you place your loved one, be sure to be present and...

My Mother was there 8 days. She has multiple health concerns including needing oxygen 24 hours a day and a bipap machine anytime she is going to sleep. Overall she has a positive outlook and tries to focus on the good. By the third day she was telling me she felt unsafe and wanted to get out of there. She said she would rather lay on her couch with no help than be there. She had been at another facility before and although she mentioned wanting to go home, she never said she felt unsafe. More than once her oxygen tank had run empty when I was on the phone with her. This should not happen. She is 75 and in poor health and should not have to remember for herself to check on her oxygen tank levels or ask to have someone connect her concentrator. A few days in she was having trouble and said she felt like she needed to go to the hospital. My sister called and said it sounded like she needed to go to the hospital. They didn't send her. My sister went out there and the doctor said she was fine. Day 7 she told me she was having trouble breathing. She said they had to stop doing her physical therapy that day because they couldn't keep her oxygen levels up. My mom told me she wanted to go to the hospital but that the nurse told her the hospital would just tell her the same thing they were telling her, that she needed to practice breathing correctly. I called to express my concerns that she had become noticeably worse since she arrived and the nurse cut me off, saying, "I'm going to stop you right there unless you want to keep going." Then she proceeded to tell me that they felt like her fluid levels were the problem and they were going to work to get the fluid off. That evening I heard someone say they had ordered a chest xray. 22 hours later, she was diagnosed with pneumonia. 22 hours!!! With all of the warning signs, and considering how common pneumonia is in nursing facilities, it should not have taken this long. So many wrong things happened. I'm not a medical professional but I could tell that something was wrong. I didn't feel that they listened to me or my sister or my mom. The morning after she was diagnosed with pneumonia she ended up in the hospital. Her CO2 levels were so high that she was having issues with cognitive function. This could've been avoided if the staff at Laurels had done their job of paying attention to the patient's symptoms and concerns. We removed her from Laurels. Don't send your family members...

I am writing because I need for everyone that is considering this place to LOOK FURTHER! NOT HERE! I can’t even begin to go into all the nightmare details because I would be writing all day. Both my parents were in their only because they lived in wayland and their friends were here. My mom passed away at laurels just after two weeks. We took my dad out ASAP because of the lack of care, communication, FOOD And no one was ever on the same page and the lies covered each other up. No one except maybe two people followed the doctors orders, or did what they were supposed to. My dads brand new clothing went missing, his new electric razor went missing and at times no one would show up to work leaving bare bones staff and care. We couldn’t get a phone call back when we needed to speak to someone that requires communication. The couple of nurses that have been there for a long time were rude and simply as I see it, was there to just get a paycheck. When I would ask them something or ask them to get something they seemed put out. My dad lost 26 pounds in just a few months because the food was terrible and very very little of it. I know all this because I made it a point to drive 100 miles a day to be there at least four times a week.

I still blame the facility for the death of my mother. I can’t even start to begin explaining that situation.

SO DONT LET YOUR LOVED ONE STAY...