Paul's Auto Repair — Local services in Waymart

I feel compelled to share my experience at Paul's Auto Repair to help other car owners make informed decisions. Despite warnings from others, we chose Paul's due to its proximity when our car needed towing. What followed was a series of frustrating events:

The shop diagnosed and replaced our rear differential, but upon receiving the vehicle back, we noticed a new noise that wasn't present before. When we returned to address this issue, Brian claimed the noise was pre-existing and attributed it to regenerative braking. However, we were certain this noise emerged only after their service. Seeking clarity, we took the car to a Subaru dealership and within hours they came back to us informing us that Paul's had installed an incorrect rear differential that wasn't compatible with our specific model. We were forced to have the differential replaced again at said dealership. While Paul's agreed to issue us a refund, over 3 months have passed since we returned the incorrectly installed rear differential, and we're still awaiting reimbursement. After weeks of waiting, Brian condescendingly informed us that they wouldn’t be refunding the labor costs for installing the incorrect part, only a refund for the part itself. Instead of taking responsibility for the error, they shifted the blame to their parts supplier. Brian claimed they did nothing wrong in installing a part that wasn’t designed for our vehicle.

Despite multiple conversations with both Brian and the owner John, this situation remains unresolved. Based on our experience, I cannot recommend their services. A reputable auto shop would take accountability for their mistakes and ensure proper parts are installed in customers' vehicles. To end this, I just want to reiterate that we not only had an incorrect part installed on our vehicle but had to, at our own cost, diagnose the issue they created, replace the part they had been paid to replace, return the incorrect differential to them, and have still not received a refund. John, you have our number. Please do the right thing and give...

I've been a customer for 4+ years, this longevity should reveal its own message.

Six months ago a check engine light was examined by Paul's only to reveal it was a Nissan warranty covered transmission repair. I was provided with guidance from Jeremy, Bryan and Jared resulting in a successful repair by Nissan; Paul's did not charge me for their expertise in getting my car fixed.

Most recently I replaced the original (2016) brake pads & rotors. Within a day or two the brakes began knocking/banging when the pedal was pressed. Without delay Bryan did his homework which revealed a TSB (Technical Service Bulletin) from Nissan that explained that my after market new pads & rotors don't play well with the cars original emergency brake shoes (who knew???). Could your repair shop have figured out this puzzle or even know where to start? In the end, the crew of three converged on my Nissan and did the fix QUICKLY, EFFICIENTLY AND UNDER BUDGET!!!

I began this review with a word, longevity. If your mechanic doesn't afford you the peace of mind you desire, e.g., I don't worry about unexpected repairs because I have the best crew just a phone call away, then you may want to reconsider where you have your vehicle's breakdown EVALUATED, because this is where it begins, the evaluation.

Honesty and integrity is their hallmark.

I sleep better at night knowing that my car will be fixed right....the first...

My car battery died on me the other morning and I was towed by AAA to this repair shop since it was the closest to my location. Upon arrival, they took in my car quick which I appreciated. However, about 30 mins later my keys were given back to me with a new car battery. Not one thing was mentioned about how I needed a new one nor was the price mentioned. They also didn’t ask me if I wanted the service done, they just did it without confirmation which left a bad taste in my mouth. Now, I have a 2017 Subaru Impreza and my battery has never been close to even $200. My total was $327. Apparently the battery was $202 and they charged me an additional $95 for a battery test. Absolutely ridiculous. From the non confirmation to the price and reasoning, I felt taken advantage of. Then, when asked about the price and why it was so high, they justified it by comparing their auto shop to going to an Autozone and said “they would’ve found something else wrong with your car to try to upsell”. And then they gave me a piece of s* battery with no warranty paper. Will NEVER be back and would...