Dollar General — Local services in Waynesboro

I arrived at the store at 7:50pm (yes I know they close at 8pm) but I only needed 2 items. As the automatic front door opened for me, a disgruntled lady came up and said “Ma’am were closed!” I looked in the store and saw several customers inside and she said “we have a long line and only one register open and were trying to wrap it up.” This frustrated me because the store should have still allowed customers to come in until the actual closing time. It’s not our fault that the line is long and only One register is open. The lady (I do not know her name. It was not Reba- I love Reba!) was not very friendly nor apologetic for the store closing early at all. Most of the ladies and the gentleman are very friendly and have great customer service, but this lady I feel was kind of rude and this is not the first time I have witnessed her lack of customer service. I understand that they were busy and overwhelmed, but why single me out when I saw another person walk in the store just moments before me? Also they used to close at 10pm, then recently it was changed to 9pm (which it still says 9pm online), and now- probably due to the COVID pandemic, they close at 8pm, or maybe 7:50 if they have a long line?? I never used to have problems with this store but certain employees could have better attitudes when dealing with the general public in...

I have been shopping at this store since they opened. I walked in this evening with my service dog in my arms. He had on his harness that says service dog. I no sooner stepped in the door before a lady with dark brown hair with gray streaks (she did not have a name tag) and missing a few teeth, not trying to be mean, pointed to the door and said in a not so nice voice "THAT is not allowed in here". I tried to tell her that he is my service dog. She rolled her eyes at me and very rudely asked for proof. I said that what she was asking was against the law. She said she didn't care it was on the company, not her. I said that I had a letter from my neurologist out in my car. She said well go get it. I had to run out and get my letter. I have severe migraines that make me pass out. My service dog alerts me when they are going to get bad. I was with my husband so I did not take my purse in with me. I absolutely would not mind showing anyone my proof of service dog. I do however have a problem with the manner in which I was asked for proof and my treatment. This lady is extremely rude. I have had my dog in there before and I talked to the manager. She said that he was allowed in the store. She never...

Ok, Dollar General, pretty much when you've been in one you've been every one. They are what small department stores used to be 40 or more years ago. They have just about anything you might need from clothing, food, automotive, holiday, batteries, housing and repairs, perfume, pets...

Ok, that's out of the way... Pretty much ever Dollar General is going to look somewhat disheveled. They don't have a warehouse so deliveries get put into the aisles. But, that's part of the charm, right? Plus, it really helps them keep their prices low.

So, Dollar General, good for a quick stop to set something essential. Not so good if this is the only store...