World Gym Cincinnati — Local services in West Chester Township

No communication. No management available to talk to when there is an issue. Either employees are not paying attention, are on their phones constantly or acknowledge what you are saying. It’s not apart of a large corporate business and this was the reason I switched to Worlds in the first place … I needed a local gym that offers a real place to train and workout for people that put in the work - not Drama … and a traditional gym with the right equipment, mindset/incentive of the members and what they say is a community atmosphere. Leave your ego at home and come here to get it done. It’s very disappointing that all these stated benefits are either not true for this location or not enough to make it worth being a member. Members should always be the priority... after just a few months I had to cancel! The owners seem to be more concerned with playing a role rather than actually running a business. If you do approach the owner present they are immediately defensive or seem to care or have interest in what you are actually saying. Members do not feel comfortable asking a question about membership or need clarification. One of the female employees at the front desk said she doesn’t like white people..this was said out loud while she was working that was heard by other members. A statement like this or any racial slur is obviously not at all professional or acceptable. The facility is not thoroughly cleaned or seemingly sanitized as needed for a gym. Especially the bathrooms and they often lack staff available to go into each gender specific bathrooms to check that they are cleaned up or stocked on a regular basis each day. If you speak upon it or tell them something needs cleaned up, employees either ignore what was said, respond defensively or nonchalant. It just seems very apparent that they do not care to take care of members and understand what’s needed or have policies in place to have scheduled cleaning as needed in a business that houses a constant flow of people...

If there was a spot to review the equipment and only the equipment, I would rate that a 10/10. There is every machine you can possibly think of when you are here. The atmosphere with the people is friendly, but the only reason I’m rating this gym this low is because of the bathroom and the cleanliness of the facilities. There is a lot of dust, and sometimes the machines are dirty, but that can be prevented by gym etiquette. The only thing that I can’t stand is the filthy bathrooms. I mean, you walk by them and you can already smell the wretchedness coming out of there. It smells so bad, and there is piss everywhere, like nobody cleans or wants to clean because it’s so nasty. The drywall is tearing apart by the toilets and urinals, and it’s a bit concerning. I’ve been a paying customer for 2 years now, and it’s never been as bad as it is now. It’s inexcusable. The conditions are not how they used to be. I’m not sure if it’s some employee negligence or customer behavior, but it really is unbearable. Take this as constructive criticism, please. I hope the bathrooms get fixed...

Moved to Texas so I had to cancel my membership before I left, which I did. I discover 3 months later that they were still charging me the membership fee every month. I call and they tell me they don’t have a cancellation form signed to prove I cancelled. Their staff never had me sign the form, they just gave me a “you’re good” and to my knowledge my membership was cancelled. I spent 6 days a week for almost a year training here and treated the facility, members and staff with respect. It’s unfortunate that the ownership doesn’t show the same respect to their members when an issue comes up that was caused by a lack of following procedure on their part. Not my fault that their guys didn’t have me sign a form. They put money above integrity which is pretty silly considering the small amount that 3 months of a membership is. If you go here or want to go here it’s a great gym with lots of quality members and equipment. Wish I had the same compliments for...