DES - Dealer Electronic Services — Local services in West Columbia

I have had a problem with the backup camera on my car (a Chevrolet). I have been to two dealerships, described the problem, and without even taking a look at the car, they said they could not help me. I found DES on the Internet and stopped in to ask if they even work on backup cameras. I was greeted by a gentleman (I am embarrassed to admit that I did not ask his name, but I assume he might be the owner) who immediately took a look at the camera. Within 10 minutes, my problem was solved, the backup camera was working properly, and I was on my way. These folks were the only ones who did something as basic as actually looking at the camera FIRST! They accommodated me without an appointment, and they solved my problem with a simple fix. I appreciate their help, and I recommend them without...

This has nothing to do with their quality of work. But 100% on their customer service. I live 2 hours away and had an appointment scheduled. I called two days prior to verify the appointment and that my interior was at the location. I gave my name and was assured twice that my kit was there. I drove 2 hours on my appointment day to find out that my kit was not there. No one seemed very eager to help me resolve the issue is my biggest problem. No one was even apologetic and took responsibility. I was basically told “oh well” we can reschedule once it arrives. So I took off work for a four hour round trip and didn’t even get my...

Came here due to the recommendation of a friend of mine, the dealer he works for uses them to install Katzkin interiors. I bought a 2021 F-150, and wanted the cloth XLT interior swapped to leather. They did an excellent job with the installation, clean work, and nothing was scratched on/in the vehicle during the process. I’ve never used them for any other services, but if this work is any indication of their other services, I would...