US Wings & Deli- West Columbia — Restaurant in West Columbia

I ordered food for a friend, and I saw another review where the customer said they didn’t cook the wings long enough. I wondered why the food came out so quickly. I checked the wings, and they were very undercooked. I ask the cashier to have them remade and cooked the proper time. The manager's mom came from the back and said she should’ve ask to fry them hard. I said no; I don’t want them hard, but I want them cooked the normal timeframe, not soft or hard. I stated that they can’t undercook wings and then have an attitude about it, patrons will get sick like that.

You don’t come from the back to tell a customer what they should’ve done and in a rude tone. Now you lost a customer and that sucks when you lose first time customers. They need to shut this place down and train them on customer service and sanitation while operating food and money.

The customer service is bad here, they need training. The lady at the front is nice, but the owner and manager have a terrible attitude. I won’t be back, and I don’t advise anyone else to come. When you’re spending your hard-earned money, you can go anywhere and get food. I rate this a 2/10 only due to the fact that the cashier was nice. Food trash, manager mom trash, chicken tenders definitely trash, Philly trash,...

Well first of all the cashier was nice what I didn't like was my order I ordered lemon pepper wings fried soft so the cashier told the manager she went back to the grill area don't know what she said or if she even relay the message but my wings was fried hard however I ate them anyway I was on my lunch break another thing I didn't like was the cashier taking the bunt of the costumer complaints and the manager runs to the back instead of taking over the situation and come up with a resolution I assume that's what she gets paid for she hid in back b4 I left I actually said to the cashier that is crazy how management leave you up here alone to handle bent out of shape customer something is very wrong I must say because they got my order wrong also the next customer order was wrong and honestly I think the problem starts with the young manager that was on shift communication from manager to kitchen or manager to costumer is very very important please past this...

I was in I ordered the wings and philly combo everything was good except the philly it was like it had a freezer bite taste to it or if a chemical had gotten into it.. it is my 4 or 5th time having this sandwich so I know what it should taste like.. I took a couple bite of the first half took it apart tried to eat the meat then come to the conclusion something is off.. I told the cashier she was nice but not know what to tell me.. I explain to the guy that evething was good but the sandwich and I know you have a sign posted no refunds that’s fine can I at lest have something else.. the whole time he want even look me in my face or even respond I tell them I’m sorry but it was gross or I wouldn’t have said anything.. he hands me money not one word.. he mad me feel like I was the problem and wrong for even saying anything.. they need to work on there customers service skills when running a business things like this will...