Quadratec — Local services in West Goshen Township

Used to be so much better.

Last one was side bars - they sent the wrong part. Our friend gianne told me it was the right part, even sent new instructions. I kept trying, but gave up - problem was: it was the wrong part, but they would not not accept return because after an illness, and trying multiple fixes I was clearly outside the return window. I was then told to contact Rugged Ridge who said: contact Quadratec. Maybe I should have used paypal, they may have been better able to recover my money.

I need a part or parts to make it work with the jeep it was ordered for, or some help to that effect. All I have from quadretec is - 'we sent what you ordered' , ' ok, we didn't send what you ordered, but you're outside the return window', 'contact rugged ridge', and finally 'here's how to return - if you're within 30 days'.

So thank you for the $200 paperweight.....and for working with me(translation: it was paid for - we have your money, so complain away)

Quadratec presses for reviews of purchases, but immediately reject anything negative(why everything on the site has 4 stars and up only) - so you won't see my review on their site. Try it and see! I also gave divwre down seat covers a (rejected) mediocre review, and a(rejected) mediocre review for rugged ridge grab handles. Self-serving POS. Even amazon...

Being new Jeep owners, we were excited to add a Bestop Sunrider for Hardtop to our Jeep. The top arrived quickly and there were videos online to help with the installation. I followed the instructions to the letter, including using a torque wrench as instructed, but the top leaked extremely bad. I even took the top off and went through the installation a second time. I contacted Quadtrtec, who contacted the manufacturer. As requested, I sent multiple photos of the top and was told the manufacturer determined the door rails they sent were defective. We’ve been waiting over four months for parts and they refuse to refund the $1000 we spent on a worthless top. We’re forced to wait for unavailable parts which we’re not sure will even fix the problem. While everyone I’ve spoken to is extremely nice, their failure to refund a defective product after months of waiting is unacceptable. I left a similar review on their website, but it appears they don’t post anything other than rave reviews. I will be avoiding Quadratec in the future.

UPDATE: Following the posting of this review, Quadratec contacted me and provided a refund for much of our purchase price. Unfortunately, we had purchased a substantial gift card to complete the original purchase, so now we’re stuck with this...

Beware. Quality issues and poor customer service: We needed to take our 3 bikes on a family trip so I researched and purchased the Quadratec Premium 2" Receiver Hitch for 2018+ Jeep Wrangler JL, JLU (12015-10) And the Quadratec 4 Bike Folding Bike Rack for 2" Receiver Hitch (92034-1001). We received it a couple weeks later. I first installed the hitch on my Jeep with no issues, then put together the bike rack as well. Both felt well made and sturdy. However, the bike rack wouldn't fit in the hitch. I measured the size of both the hitch and rack with a caliper and to my surprise, the male hitch was bigger than the female hitch!: 2.03" vs 2.02". Exchanged emails with Quadratec customer service, sent photos and more. It was like chatting with a bot because answers were so not related to the problem. They replied a couple of times with the same "solution": buy a hitch extension because of my 35" tires. What?. I mentioned and photos show that I have a stock 32" spare tire... I asked how to return and they ghosted me. I missed my first planned trip with the family but then I solved the issue with a grinder and repaint.... Won't buy Quadratec anymore, what a...