Palm Casual Patio Furniture — Local services in West Melbourne

Carol Anne, Sales, was absolutely amazing! She spent a lot of time finding out exactly what we wanted. We found the perfect package for our pool area, but intended to wait before finalizing the order due to the pool completion date. Two days after our original visit, I ordered $1000 worth of seating that is created elsewhere and takes longer to manufacture. Last week, we went in planning to ensure that the remaining items were exactly what we wanted before finalizing our purchase the same day. After some thought, we discovered a back cushion that provided more neck support. When the manager was asked about the change, he intended to charge us $75 per chair for items that they create frequently (the company IS the warehouse), so that someone could pay enough attention to ensure the items were packaged correctly. He did not say that the larger cushion would cost more to make. He did not say that either cushion was special order. He did NOT say that the materials would require more money to ship (they are all created and originate from the same place, they ARE the warehouse). He DID say that because of the SKU, someone would have to take the time to ensure the product (normally shipped in a different pairing), was gathered and delivered to us correctly. This SKU would cost us $300 in addition to the $1000 we had already paid for a different item plus the $4000 we intended to pay that day! After failing to get Carter to lower this cost, we left without making the purchase. When we got home, he had left a voicemail with a rushed message that we had to listen to 3 times to hear that he felt bad and was willing to charge us half. To be honest, we were fine with paying $150 for four taller, yet more narrow, and not as densely filled cushions. However, we felt like the manager failed to acknowledge our argument of the charges in an intelligent, respectful manner. The product quality and warranty should justify the prices. No one should feel such pressure or feel 'sold to'. Carole Ann must be the saving grace at that location! We went to the Rockledge store and made our purchase. See my separate...

Unfair Pricing-BUYER BEWARE - Melbourne location quote prices much higher than other Palm Casual locations. Call other locations before you buy at this one.

To the owner, if this is a family owned store, some of your workers at the Melbourne location do not espouse your family values. They are using price discrimination tactics (the action of selling the same product at different prices to different buyers, in order to maximize sales and profits) on your customers and prices are not consistent with your other stores.

This is bad practice and although not illegal to change prices, their actions compromise the integrity and brand of your company. Proverbs 11:1 - The Lord detests dishonest scales, but accurate weights find favor with him.

I was in the area so I stopped by the Melbourne location to take another look at the Captiva and the Grand Palm furniture I had seen at another Palm Casual location. I really liked the Grand Palma set and decided to purchase since I was there, so I asked the salesman for the price (please note prices are not displayed on the furniture). He spent about 15 minutes writing them down (see attached photo).

He quoted the club chair at $809. I mentioned I’ve researched, visited and called other Palm Casual locations and they all quoted $599 for the same exact chair and set.

He tells the manager, and Carter follows me out the door and insist he can match the price, he just needs to know the locations I received the pricing from. Are you kidding me. I would give 0 stars just for Carter's unprofessional interactions alone.

I also question which type of customers that come to this location are quoted higher prices. So Sad. Worth repeating - Proverbs 11:1 - The Lord detests dishonest scales, but accurate weights find...

After years of living in Florida and having to replace patio furniture from the big box stores, we decided to visit Palm Casual. Our friend has had her set from there for over 20 years. It came with a lifetime warranty and has withstood the Florida elements and test of time with a family.

We visited the new Melbourne location on 192 and Carter assisted us in choosing the PVC set we wanted. We chose 6 seating table, rectangular. He explained the fabrics to us, and even said we had thirty days to switch if we didn't like it!! Who does that?

I chose the right fabric on the first try, and they had the set built in their Rockledge location. For THIRTY dollars, they delivered it to my home, and set it up on a Saturday. I love it.

As we were chatting with the driver, I noticed a nick in the table top, and a scuff on the leg. The driver advised he will make a note and bring us a new table. I called Carter, just to be sure and also advised my chair had a blemish. They came out that Monday afternoon, replaced my table and chair. Not fixed, REPLACED. That is service.

We are thrilled with our new set. I recommend this place to anyone looking for durable, outdoor furniture.

They have a large selection too. Even though we knew what we wanted when we went in, we sure took the time to browse.

Did I mention it came out to WAY LESS THAN I EXPECTED?

We will be back soon to add on, as now I want the loungers, and...