Pure Fitness Innovations — Local services in West Peoria

I purchased a used, refurbished treadmill from Pure Fitness Innovations on April 18 and picked it up from the location on April 23. Per the listing and in person I was ensured the treadmill was fully operational and had been inspected to make sure it's in working condition. Much to my surprise, after one run on the treadmill the belt stopped working. I contacted a local technician - since we are 90 minutes away - who informed me the motor board was out and would need to be replaced. Upon hearing this I immediately contacted the warehouse but was unable to get a response or a return call for several days. Once I finally reached Jason I explained the situation and provided him with the name and number of our local business so the technicians could discuss what was found. Unfortunately, after following up with the local business, Jason never contacted them. It has now been one week since I have heard from anyone at Pure Fitness Innovations as they will not answer nor return my phone calls. My hope is that any business with integrity and pride in the services they offer would want to at least attempt to make things right, but by the lack of communication and follow-up the only conclusion I can draw is that this business knew the product was not functional and sold it anyway, making no attempts to right their wrong. I will certainly not be doing business here in the future and would not recommend...

I own two gyms and have been buying gym equipment all over the country for the past 12 years. This is the second company in 12+ years that I refuse to do business with. I spent thousands of dollars with this company and was told if I ever had any issues to reach out and they would be happy to order parts/help. 5 months after purchasing two Woodway treadmills one belt completely failed and when I reached out to Pure Fitness Innovations they immediately passed me off to Woodway support and said there was nothing they could do. Woodway told me the belt replacement is $2,000 and they said the other one is in such bad shape (3 or more cracked slats) that it needs replaced as well ($2000). In total I’m looking at over $4,000 to repair both. I live over two hours away and even offered to bring them back for some sort of store credit and they refused to do anything for me. On a previous visit (4+hr drive) they listed, “Iron Grip Barbells” for sale and when I arrived I found out they were knock offs. After educating multiple staff members they still kept them listed on FB marketplace as, ”Iron Grip Barbells” (I included two pictures at the end of what true Iron Grip bars look like for comparison the group of bars is what they were trying to sell). Terrible customer support. Terrible business practices....

I have never met a more unprofessional business owner in my life! The first situation was equipment (2 Keiser performance trainers) that was guaranteed to arrive before a deadline for our grand opening. Not only did the shipment arrive late, but pieces were missing and when trying to get ahold of Jason to handle the situation, he no longer returned phone calls or emails. 10 months later, I replied to an email blast he had released and asked if he was still going to offer the compensation he promised for the late delivery (complimentary spin bike). He replied yes, sent me a list of available bikes, sent me an attached invoice with the complimentary bike, and said “his guys would be in Wisconsin next week”...they never showed. I emailed and he never responded. I called and he answered and when I introduced myself, he had some weird excuse that he couldn’t talk because he “just put some food in his mouth” (why did you answer the phone then?) He’s not reliable, he doesn’t care about the customer, and is extremely unprofessional so this is the only business I would NEVER...