River Valley Remodelers — Local services in West Salem

We filled out a card for a free estimate for new windows at a local fair. A year later, we got a call to set up an estimate. I explained that we weren't ready to install windows now and was told the estimate would be good for awhile. We met with the salesman who gave us a very long presentation and finally an estimate. We were asked to make a decision on the spot, because the "deal" we were getting was going to expire. We had the windows installed but the installer did not have our sliding glass door. "It's in LaCrosse, I'm going to see if someone can deliver it". Two weeks later it came in. In the meantime, our windows had stickers all over them from the manufacturer that we asked to be removed. Three days in a row, we were told someone would be coming but never did. He finally randomly showed up one day and cleaned the windows. We got the sliding glass door installed, but it didn't come with a handle. We were told it was ordered and would be here in a few days. We also noticed some exposed wood under the door that needed to be covered. Two weeks later, the door handle came in and I was told that the exposed wood would be fixed when the handle was put in. This did not happen and I had to call back to have the wood covered. We were also told that the salesman would come back at the end of the project to assure our satisfaction and present us with the warranty information. We were never contacted to do this and I had to ask for the warranty info to be mailed to us. I'm still waiting for it to come. For the money we paid for this project, we shouldn't have had ANY problems, much less the multiple ones we had. We will not use this company again. UPDATE- a few hours after posting this review, I was called by Ethan, the Director of Marketing, who took a very vested interest in our story. He researched the situation and explained a few occurrences to us. He assured us that the company will make changes to improve future projects. I felt that he was sincere and genuine. He got us the needed documents and we will consider trying this company again. FURTHER UPDATE- we've already had issues with our sliding glass door. Someone came to look at it over a month ago and we haven't heard a word since. I tried to get ahold of the guy who came to look at it but he doesn't respond. Got a little info from the receptionist at the office. Communication with this company is horrible. The quality of this sliding glass door is mediocre at best. Will not be doing business with this...

After sitting through a 3 hour inspection/sales pitch, we were quoted $100k to replace the roof, siding, soffit, fascia, and gutters on our modest home. As young homeowners, we didn't know what to expect this to cost, and we thanked them for their time and planned to get a few more quotes to compare. Before we had a chance to do that, we received a voicemail that something had gone wrong with our quote and it was way too high, and they wanted to send someone back out to correct it, and give us a discount for the hassle.

Rather than make the price of any individual project lower, the folks who showed up suggested a reduced project of just the roof, gutters, soffit, and fascia. After multiple hours of very pushy sales tactics, including several "today-only" discounts, we agreed to do this smaller scale project for $47k. However, upon realizing that the voicemail was just a tactic to get someone back in our home before we had a chance to get other quotes, and being unable to get ahold of anybody to get our questions answered, we cancelled the project.

Since then, we have received quotes for the smaller project from multiple reputable local companies for $24-28k, a full $20k LESS than RVR's "discounted" price. We have also been told that our roof is stable, despite the RVR reps heavily implying that it could cave it at any moment (of course, a scare tactic to get us to sign that day).

Do not sign anything with this company until you've had a chance to get quotes from at least one other reputable company. They use pushy sales strategies and scare tactics to get you to agree to a project before you realize that they're ripping you off. Shame on River Valley Remodelers for taking advantage of homeowners who don't...

My husband initially contacted River Valley Remodelers back in August in search of a siding quote. The sales guys came out and gave us a bid on siding, but during his measuring, he noticed how rough our 30 year old wooden windows were. They had broken seals, mold, broken cranks, and just weren't energy efficient. Knowing the siding was more of a cosmetic change and windows were more of a need, we skipped the siding and put a deposit down on new windows.

Fast forward to early December, Anthony and his crew, Nate and Nate, installed our new windows. They were friendly, respectful, and didn't mind our dogs whining and barking at them the entire time. We changed our front bow window into a bay window, changed our kitchen window to a garden window, and updated all of our bedroom windows. When changing out the windows, especially the bay window, the guys were considerate in tarping the large hole in our house until they could get the new window in. It was a colder day and I appreciated the effort to keep our house as warm as possible while they made the change. Once all the windows were installed, I had a few small touch ups I wanted addressed, and they were quick to resolve any of my concerns.

I am in love with our new windows and i've already had one neighbor wanting a garden window of her own!

I also wanted to comment on communication, which seems to be lacking in general in the contracting industry. River Valley Remodelers was by far the most communicative of any contractor we were in talks with. Even though we had a slight hiccup in the scheduling of our window measuring appointment, the office staff was very apologetic for the inconvenience and quickly rescheduled the appointment to get those measurements...