Verizon — Local services in West Union

I was in the store yesterday for a little over 6 hours! Kearston Wright was more than helpful with my situation, but she could not get the technical support from her managers or Verizon customer service to expedite my issues in a timely manner. Kearston worked diligently contacting multiple resources to complete the changes I needed in my plan and phone. I was able to hear the questions and responses she was getting during those 6 hours! Verizon management and customer service wasted at least 4 hours of my life! If you're not available to help customers and staff after 3:00 on Friday , then close your stores.!!!!!

Thank you Tyler from the Hillsboro office for taking the time to help assist in the process! I definitely would have changed to another company if it weren't for the two of you! Kearston Wright is the only reason I posted 5 stars! Thank...

I want to give a huge shoutout to Tyler at the Verizon store in West Union! I recently faced a tough situation when my phone crashed while I was on vacation in Florida. Unfortunately, no stores down there were able to help, and after countless attempts with my insurance, I was feeling pretty defeated.

But then I drove 15 hours back home and walked into Tyler’s store. He was incredibly patient and understanding, and he worked tirelessly to get me a replacement phone. I can’t thank him enough for his dedication and support throughout the whole process.

Who would have thought that the best service I would receive from Verizon would be right in my hometown? This experience has made me proud to support this location, and I will always choose it over any other. Thank you, Tyler, and the entire team for your hard work and commitment to...

Highly recommend using this store for anything you need with your phones or account. Eastgate messed up my request to transfer a consumer account to a business account, leaving me with two separate bills for 250 because they hadn't actually transfered my lines, but instead, created a business account with two new numbers. Jeff and Kayla put in literal hours and phone calls to fix this over the span of weeks. They were patient, pleasant, professional and determined to fix my account the way it was originally intended to be. I am so grateful. I recommend you go here before ever stepping foot in a corporate...