Dairy Queen Grill & Chill — Restaurant in West Union

Extremely bad service at this location. I am a rather livid. I am sick and tired of giving my hard earned dollars to this place. I have been coming to this location for over 30 years. After today, I will no longer be a customer. The last few times I have visited they have been out of items. Like malt mix for their milkshakes or onions for your hot dogs. Today they were out of the regular hot dogs and only had the foot longs which I didn't want. I pull up to the window to get my food and I asked for the owners number. A heavyset girl with her hair up came to the window and said she was the Manager. I asked why they were consistently out of items and she said they were eventually were going to close for the season and aren't reordering ingredients. I started that this was not cool to the customers etc. One thing led to another and she refused to give me my food and asked me to leave which really pissed me off. I just wanted my food and I felt she should of made some kind of concession on the price since I had to pay extra for food for their lack of stocking it. I will NEVER visit this location again as a neighbor of this establishment and will let all of my neighbors know about my poor experience. While in was there, a customer ended up leaving the drive through because they failed to respond to a customer who was at the drive...

I love this new dairy queen location because its super clean including the bathrooms & the food is always made fresh. Be careful when getting fries because their always hot. You cant go wrong with the 7$ meal deal. Your choice of chicken strips or a original cheeseburger, fries a drink and a sunday to finish the package with the topping of your choice. My recommendation is the peanut butter topping. But if they get the cotton candy dip back then you should try that also. But if dairy queen reads this bring back the cotton candy dip for ice cream because its amazing. But for a fast food restaurant or ice cream shop it gets top ratings in my book. The staff is always polite and let you sit down and bring your food out when its ready. They will also wait to serve your ice cream or desert until you after you eat the main course if you would like. I use this method when eating in to keep my ice cream from melting. This location also offers outside seating if you would really like to eat out 😉 Follow me on google maps to read more reviews of awesome...

I have been coming to the West Union, ohio location literally since opening day. Everytime without fail they have messed my order up. Anytime I eat out I always ask for "cooked to order" as to not pay high dollars for cold food that sat under a heat lamp for hours. For about 3 weeks we went through the drive thru and everytime we ate our food we thought the burgers tasted cold. After giving us the wrong food, improper size meals, giving us food we did not order, we went inside to complain. The manager did not know what cooked to order was and we had to explain it. The drive thru staff is untrained and very rude. After a month of eating here, I would steer clear of this location due to the simple fact that a business should listen to the purchaser and give a proper delivery of what has been ordered. Any business that fails to do so operates poorly and...