KidStrong West Windsor — Local services in West Windsor

Love, love, LOVE KidStrong for my kiddos... the facility, the curriculum, and especially the coaches and the pure love and energy they put in to instill confidence and positivity in every single student, and parent, they come across is a beautiful thing. We have seriously not come across one coach that we didn't love and hold in high regard, even having seen some recent newer additions to the coaching staff, they too didn't seem to miss a beat and are also positive and uplifting and seem to immediately and effortlessly meld right in to the whole philosophy of KidStrong... I think it is a testament to the dedication and pride Coach Alysha, Coach Brooke, and the rest of the team put in to training and teamwork at this location.

I do want to give special shout outs to Coach Joshua and Coach Harmony, who we have had the good fortune to have in almost every class (my daughter is in a 6 year old class and my son is in a 9 year old class). They have been so wonderful and encouraging to both my kids, and even though my son and daughter have different levels of motivation and interest in physical activity, they know how to approach each of them and are able to help them to have even more confidence to compete and complete challenges, and have so much fun doing it! They also always come over and greet them---even if they are working with another class, they make a point during a quick water break to come over and say hi to them, ask them about their days and give them high-fives... best of all, they always make my kids smile :)

Unclear Communication and Lack of Flexibility Lead to Disappointment at KidStrong

As a family who has supported KidStrong since May 2022, we were excited to finally enroll our children in their classes when they opened their doors in December 2023. While the initial class experience seemed positive, we encountered significant communication issues that resulted in an unexpected charge and overall disappointment.

Here's a breakdown of what happened:

We signed our children up for KidStrong in May 2022 and paid for the initial month, demonstrating our strong interest in their program. Due to delays, the facility didn't open until December 2023.

Once they opened:

We requested cancellation for one child during their first class. A hold was then applied with a fee, which we agreed to at the time. We received no communication about the hold expiring or the need to re-cancel if we didn't want the membership to continue. Due to this lack of communication, we were surprised by an automatic renewal charge.

We contacted KidStrong to clarify the situation and request a refund considering the missing communication, especially since we had been such early supporters. While they were prompt in processing the cancellation for the child who didn't attend classes, they were unwilling to offer any kind of refund for the recent charge or credit towards a future program.

Their stance seems fair based on their terms of service requiring written cancellation notices. However, considering the lack of reminders about the hold expiration and the automatic renewal process, we believe a more customer-centric approach, especially for early supporters like ourselves, would have been to find a compromise.

We hope this review encourages KidStrong to improve their communication practices and consider more flexibility for situations like ours to avoid similar experiences for...

I am extremely impressed with how the coaches have tried to motivate and help my son within the classes. My son has severe social anxiety and does not always want to participate in the activities but the coaches have been amazing! They try to look at the little successes that he is making vs. saying he doesn’t belong. They take his lead on things and give TONS of positive reinforcement. If it weren’t for the coaches that we have met and interacted with , we probably would have had to really think about if this was the right fit for him to stay. The activities always are engaging and I love how they give the kids the opportunity to build their confidence. Coach Alicia has always gone out of her way to say hello to my son the second he walks through the door. She remembers his name and gives a high five to him with each success he has. Coach Victoria has been nothing but sweet and encouraging as he goes to complete tasks. Coach Emily always comes over to say hello and how impressed she is with how far he has come in a few short weeks, and Coach Helen has been nothing short of amazing. She pushes him when he needs to be pushed, but always makes sure he is comfortable and feels safe. She gives him his space but still stays close enough to help him when he needs it. I really recommend this location to anyone who is unsure. The people here are amazing. The facility is clean and beautiful and the activities that are planned each week have the kids excited to be there and be...