Michaels Craft Store — Local services in Westlake

I’ve revised my rating from four stars (July, 2020) to two stars (Dec, 2020) for a few reasons.

This store in particular has certainly not impressed me from a customer service perspective. The guy working in framing spent a good two minutes ranting to us about how many hours he’s been working and how he needed to drive to Strongsville when he got done working. He then had a rather bizarre running conversation with himself under his breath for the duration of our time with him.

Earlier in the year, upon asking for help, the person I asked seemed genuinely inconvenienced that I would ask for help. Then promptly gave me the wrong aisle number.

As far as Michaels in general... the things they sell here are overpriced. Flat out. We looked at Christmas decorations, decorations for our wedding in July, frames (pre-made) and their framing services. Universally things are more expensive than what you’d find at Target or Walmart for things of the same quality. As far as framing services, we were quoted over $300 for a simple print framing - after the 70% discount. I asked a local framer on Madison Ave in Lakewood and they were at $175-$225.

Furthermore the quality isn’t impressive. We didn’t buy any Christmas stuff because it was either tacky or obviously cheap. We picked up three frames and we didn’t notice that two were broken until getting home.

I guess Michaels survives because they have such a variety of craft stuff in one place - and you can touch it - unlike Amazon. For me, I’d rather take a chance or deal with limited...

I REALLY miss Pat Catan’s/Catan’s!! Yesterday, I went in to find something prearranged. The girl who “helped” me had ABSOLUTELY no idea what I was describing as she showed me to the section to gather supplies to make my own. I explained that I was “last-minute” shopping on my way to a party and needed something already made. I caught arrangements out of the corner of my eye and before I knew it, she was gone. To her credit, she asked if there was anything else I needed and I said no. But I didn’t realize how high the arrangements were until I was closer. I walked to the registers, with customers wrapped up and down aisles — NOT social distanced and some not in masks. I asked the girl if she could call someone to help me get an arrangement down. She finished ringing a customer and went down to talk to a “manager.” She returned and said that she can get the arrangement down, but it’s going to be awhile, because as I can see, she’s really busy. It wasn’t really what she said, but how she said it. Why wasn’t there someone on the floor who could help? Where’d the girl who didn’t know what I was talking about go? I pined up and down the aisles looking for help. This was my first “inside” experience with Michael’s since COVID, and since they took over this location. With the lack of customer service, they won’t be in Westlake long. I’ll go to Jo-Ann’s and Hobby Lobby before I set foot in...

This is my second time at this local store. The first time I came to the store was on a saturday with my mother and the lady that was at the front desk was genuinely so helpful and pleasant. There was another lady by the t-shirts that was very personable and made our day. That was all shattered on the second visit months later. I noticed that select t shirts were on sale. ( See the picture that i'm including.) I purchased all the toddler t-shirts as they were stickered for 1 dollar. The lady at the cash register rang them up for 2.99$. I told her that they were ringing up as the wrong price. She did not believe me. I told her I would run back and take a photo of the prices. By the time I came back one of her managers (HELENA) was standing by her side and would not even look at my photo and was extremely rude and dismissive. No kindness, no eye contact, no customer service skills. The store was not busy and there was no one in line except for us. I did not appreciate being treated this way AT ALL. The lady at the Register even lied to me and told me that one of the coupons doesn't start until sunday when it clearly said 9/1 and it was 9/7! I am not pleased. Please do not treat your customers that are different because of how...