WestSpring Inn Cleveland - Westlake — Hotel in Westlake

This place is a disaster. Total garbage. The second we walked in, I asked my dad, “Are you sure you want to stay here?” — because honestly, it looked like a condemned building with a broken vending machine. That’s literally all it took for the guy at the front desk to absolutely lose his mind. He started shouting, canceled our reservation, told us we weren’t welcome, and said he’d call the cops if we didn’t leave. Over a QUESTION. What kind of insecure clown runs a business like that?

He was completely unhinged, like he was looking for a fight. Clearly doesn’t understand customer service — or basic human decency. I guess being the king of a crusty, run-down motel gives you a power trip.

And speaking of the motel… it’s disgusting. The lobby is filthy, the rooms smell like mildew and regret, and the whole place feels like something out of a horror movie. Everything is stained, sticky, and outdated. I wouldn’t be surprised if they rent by the hour, if you know what I mean.

My dad didn’t have any other options that night, so he somehow convinced the guy to let him stay — which honestly, was probably a mistake. Nobody should have to talk someone into giving them a room in a place that’s barely fit for rats.

Bottom line: this place is a dump, run by someone with the customer service skills of a brick wall. Do yourself a favor — sleep in your car before you give this joke of a...

This is the dirtiest motel I’ve ever stayed at. It smelled. Our room was FILTHY!!! We booked a stay for Friday and Saturday nights as a quick getaway weekend. I was horrified at the condition of the exterior and interior of the motel. Our room sign had vomit or blood splattered all over it. We walked into a room that hasn’t been properly cleaned in years. The walls were filthy, the bathroom had black dirt or mold in all the corners and it smelled of urine. Many of the electric receptacles didn’t work so we had a hard time finding a place to charge our devices. The lights turned on and off on their own… major electrical problems… which made us uneasy to leave our dog unattended. The bathtub didn’t drain so every time we took a shower, the tub filled up. We tried to go to the pool on Saturday, but there were so many children and dirty socks and garbage laying around that we didn’t stay long. We decided to go to the pool after checkout on Sunday because there were no children there and had a couple hours before we drove home. 30 minutes after checkout, we were forced to vacate the pool or pay for another night. The whole experience was TERRIBLE!!!!! DO NOT BOOK A ROOM AT THIS MOTEL!!!! Worst overnight stay...

The low star reviews of this motel are correct. Not a hotel or inn but motel. Yes on the cigarette burns in the bed covers, yes on the spiders, suspicious characters that stay here and basic provisions but it is a cheaper alternative. No different than any pay by the hour motel. If bougie, this is not your place. The pool, after self cleaning it was the best part of our stay here.

Update, we checked in at 1:30 am. Asked attendant if we could stay in the pool after check out. I guess the owner didn’t like that Hotwire called them and reviewed camera. Upon doing so the attendant said we were in private property taking pictures with permission that I would be arrested. He proceeded to charge additional fees. He said it was that or owner would have me arrested. He would also lose his job if he didn’t charge it. Simply put: just don’t stay here. Hopefully no bed bugs will travel with us

I wish the owner of this...