Kleinhenz Jewelers — Local services in Westlake

I made my first purchase at Kleinhenz Jewelers over a year ago, just prior to Christmas. I loved the service and attention received during selection process and my wife absolutely loved her beautiful diamond earrings on Christmas day. Trying to find the right present for my wife has always been a very stressful and frustrating experience but Kleinhenz Jewelers made it do so easy. I did not realize that I had no idea about what women really want in modern jewelry. At the end of the day, right holiday mood was set and as you know, life is good when wife is happy.

As a smart guy that learns from experience, I did not stop there, I went back and with valuable help from Shane and Gary, found a beautiful diamond pendant for my mother-in-law. She still brags about it to all her friends and we got a few romantic weekends to ourselves without kids. Trust me; I would not get the same response getting them jewelry from a discount club. Over the last year, I also bought smaller gifts for my kids and key employees. Kleinhenz Jewelers store has it all and at all price points. This store really shines in terms of the finest jewelry designer brands, quality of diamonds is superb, and selection of the latest Rolex watches is amazing.

So besides some selfish reasons, why have I kept coming back to Kleinhenz Jewelers? Answer is simple, Kleinhenz team has so much class, and buying experience there is pressure free, overall customer service I am receiving there is always fantastic. Piece of advice, visit them during the week, not on a busy Saturday and spend time learning about various designer brands, jewelry styles, and customization options. The knowledge and education level of the sales people at Kleinhenz jewelers is so refreshing, something you will never find in a chain jewelry store, at the mall, or even at my favorite Costco. So no wonder that Kleinhenz Jewelers has been around forever. I even referred a few friends to them, and their experience was the same as mine, brilliant!

I am always too busy to write reviews and share great experiences but this one was on my bucket list for long while. They truly deserve it.

So, if you are looking for the “RIGHT” present for people you love or care about, Kleinhenz Jewelers should be on top of your list. They will not disappoint and they 100% earned...

I am delighted to share my exceptional experience with Jennifer Frank at Kleinhenz Jewelers. I had the pleasure of having Jennifer appraise my Rolex watch, and I must say that she exceeded all my expectations. Jennifer provided me with unparalleled customer service that I had never encountered before in the appraisal industry.

From the moment I walked into Kleinhenz Jewelers, Jennifer greeted me with a warm smile and made me feel welcome. She was courteous, professional, and extremely knowledgeable. She took the time to explain every detail of the appraisal process and answered all my questions with great patience.

Throughout the appraisal, Jennifer demonstrated her expertise and experience, and her attention to detail was impressive. She provided a thorough and accurate appraisal report for my Rolex watch, and her fair pricing was refreshing in comparison to other appraisers in the area. What impressed me most was Jennifer's dedication to ensuring my satisfaction with the appraisal. She went above and beyond to make sure that I was happy with the results and that I understood the appraisal report fully.

In conclusion, I highly recommend Jennifer Frank at Kleinhenz Jewelers for her exceptional customer service, professionalism, and fair pricing. If you're looking for an appraiser who will provide you with an exceptional experience, Jennifer is the one. Thank you, Jennifer, for your...

I purchased an engagement ring from Kleinhenz Jewelers this past September and could not have been happier with the experience. I worked directly with Shane Harmon and he took exceptional care of us in helping select the perfect ring. My now fiance was not sure of what she wanted in terms of shape etc. and all in all we made roughly 4 or 5 visits to Kleinhenz before we felt we had found the ring that was meant to be. Shane's willingness to make sure we were comfortable and happy was what ultimately got our business. In my own personal opinion, in any sales function, you can easily tell when a salesperson or rep wants you to purchase something already and move on, but with Shane and Kleinhenz I honestly never got that impression. Neither one of us felt rushed. Neither one of us felt pressured to make a decision in the 4 plus times we stopped in to continue looking. This made the experience a truly memorable one, and at the end of the day, it's an engagement, and you want to have it be memorable. In the end, it's why we chose to purchase from...