Rosinas Party Supply — Local services in Westmont

I had the most unprofessional experience with this place. I went in to rent some tables and asked how long it would take for them to arrive, they said it would take about 30 minutes. This was wonderful I thought because we needed the tables urgently. 1 hour went by and the tables still had not arrived. I called them and they said that the driver had loaded up the tables and should be there shortly. I noticed another 30 min went by, and nothing yet. So I called and no one answered so I decided to go up there. When I arrived I asked about the delivery they said that the driver was about to load the tables in a bit, mind you, they already told me over the phone the driver already loaded them up. So I left, and still nothing. 2 hours passed and I decided to go up there again. At this point I only wanted 1 table, I asked if I can just get 1 table, they said it was fine, but that I would need to bring it back myself. Then they said, that the driver was already there and didn't want to leave just 1 table. I asked if she can talk to him to see if we can get just 1 table. She said he didn't want to and he already sounded angry so she didn't want to bother him. I told her that I should be the one angry because I was told that it would only be 30 min and it has now been 2 hours. Her response was, " well we have other people that ordered before you so we prioritize." And I said, I understand that but I should've then been given a realistic time, and an apology." She said, "well, here's your money back and you can find tables elsewhere." I was never once given an apology nor did anyone at this place ever owned up to their mistake. They continously blamed me, the customer. And showed no empathy at all. They could've had a loyal customer, but I will NEVER come back...

I was extremely satisfied with their service! There was a bit of a mix up with the order (nothing major) and Carlos, our delivery guy, was quick about fixing it, which I appreciate! The biggest plus for me is that the tables, chairs, and linens were all very clean...

Excellent service Great place to rent from. I’ve been doing business with them for at least 20 years and have not had a bad experience yet. I rent tables chairs and porta potty’s...