Buikema's Ace Hardware — Local services in Wheaton

So I need a key for my father's 2000 GM car. It has a pass-key system which no one seems to have due to the age. I bought 2 blanks and went to this store and I get a young man who just knows nothing of customer service. I give him the two blanks, he tells me he can not cut keys not purchased there. I said ok, sell me two of your blanks. He looks, says "I'm sorry sir, we are out of stock, I can order them in for you." I said how long, "Oh about 2 weeks" I said that is why I brought my own blanks as I need the key tonight. "Sorry sir it is against company policy to cut blanks for keys that were not purchased here, and I have to advise you, I may not be able to cut the keys correctly when they do arrive. (WT#) I reminded him I would pay for the key blanks he did not have, and he could cut mine then. "No sir that is against corporate policy and I do not want to get fired." Wow, I used to do a lot of business with this store. USED TO I hope the corporation gives this young man the Employee of the Month badge.

Ps the Ace in Bloomingdale did exactly want I wanted. Cost me $5.00 This Ace lost a lot more than $5.00 tonight. Thank God I found the "Helpful Hardware Man"...

I see many positive reviews for this store, those people must have never had a screen repaired here. Dropped it off October 4th, two weeks later I called to ask the status as I had not heard anything. Was told then, not before, the screen guy comes in when he wants to and they don’t have an timeline estimate for repairs. I was told a general repair timeline was two to four weeks and I would get a phone call when it was done, so I optimistically decided maybe they just needed a little more time.

I called again beginning of November, was told it was next in line to be done. I’m retrospect I should have just asked for the screen back then.

Today’s November 25th and I’m calling a third time. My screen is now ready, again no phone calls since the last time I initiated contact. I got “we may have missed calling”. So unless you have almost two months to waste contacting the store to ask when you might see your screen again, do not bring screens here to...

I purchased a staple gun, staples and it took me 3 visits to this store to finally get the staple gun to work. The first time I purchased the wrong staples so I went back to buy the right ones. I went back a third time to get help because I was thinking I purchased the wrong staples again. The gentleman that is primarily station in the paint department is amazing. I’d been there 3 times trying to get the correct staples for this staple gun and he’d be the guy helping me. The diagram on the package wasn’t very detailed on how to insert the staples, so it was complicated. Him and I tried were thinking the staple gun was defective and that it had to be the staple gun because we had the correct staples. He was very diligent about solving this problem so he asked the assistant manager and manager to come and assist. The manager tried her way and it turned out to be the way it worked. They all demonstrated great customer service and I...