O'Reilly Auto Parts — Local services in Whitewright

I WISH ZERO STARS WAS AN OPTION, WE WENT IN THERE TODAY TO SWAP OUT OUR BATTERY WHICH WAS STILL UNDER WARRANTY, GOT BATTERY CHECKED AND THEY SAID IT WAS NO GOOD, PAID $260 FOR NEW BATTERY AND SAID TO BRING BACK OLD BATTERY TO THEN GET OUR MONEY BACK. PAID A PROFESSIONAL TO INSTALL BATTERY TO THEN GO BACK TO THE STORE AND HAVE THEM TELL US THAT THE BATTERY WAS STILL GOOD, THAT THERE WAS NOTHING WRONG WITH IT! MAKE THAT MAKE SENSE!! JESSE AND SOME OTHER LADY.. THE ASSISTANT MANAGER I GUESS? WERE NOT NICE AT ALL! THE SWEET LADY THAT HELPED US, I THINK HER NAME WAS TEANNA, I THINK SHE WAS NEW! SHE WAS TRYING HER BEST TO HELP US AND I COULD TELL SHE FELT VERY UNCOMFORTABLE AND NEARLY WANTED TO CRY WITH HOW JESSE AND THE OTHER LADY WERE TALKING TO HER. THE LADY WAS SHOWING HER HOW TO DO THINGS ON THE COMPUTER NOT HAVING ANY TYPE OF PATIENCE WITH HER, WOULD TAKE DEEP BREATHS WHEN SHE WOULD MESS UP AND WOULD TAP ON THE SCREEN REALLY HARD TO SHOW HER WHERE TO CLICK. I FELT REALLY BAD FOR TEANNA, NO NEW EMPLOYEE OR ANY EMPLOYEE SHOULD BE TREATED THAT WAY!!! INSTEAD OF HELPING HER AND TEACHING HER, PUTTING HER DOWN IS UNACCEPTABLE!!! WONT HE GOING BACK TO THAT PLACE...

This is a great O'Reilly location with friendly staff and stocked shelves. They keep the store fairly clean and the bathrooms clean and tend very well to customers. The store is easily visible from the road and easily accessible from the road. Plenty of parking and accessible parking and entry. They maintain a good stock of automotive parts and have the knowledge you need in order to figure out what you want to get while you're there. If they don't have it they can get it fairly quickly and I would definitely recommend using...

So thankful for your employee, not sure of his name unfortunately. Traveling for Thanksgiving from Oklahoma, my headlight went out, being an hour away from my destination I was pretty worried. I know absolutely nothing about cars and wouldn't know the first place to start to change a headlight. I asked your employee if he would mind changing it for me, he seemed a little hesitant but he agreed to at least try. Which I am so thankful for. O'Reilly's needs more employees like him! I doubt this will reach him but...