Appliances Center Outlet — Local services in Wilkes-Barre

I would recommend this place to my grandparents who are on a fixed income knowing ACO would take care of them if they had a situation with one of their appliances.

We bought a fridge, they went out there way to deliver it same day, a few months later- something in it went.. it was a great brand name appliance, but these things do happen.. they gave us a 4 month warranty, so we had peace of mind.. Once it went, on a Saturday night- im guessing somewhere between 4pm amd 6pm- we didn't notice until Sunday morning when everything was warm and there was a puddle on the floor. So we text and didn't hear anything back. I didn't realize the store hours, I was freaking out because of the fridge going. They weren't open so there was nothing the could do.

Appliances Center Outlet, first thing Monday morning- actually went out of their way to rectify the situation. Not only are they fixing the fridge, they gave us a bangin replacement loaner. So in the meantime- we are taken care of! They could have done alot of things negative from the way I was towards them. That's just not the case. In the future, we're only going to be using them for any and all appliances bc of the way they handled this and now know for the future they arent as bad as some of the reviews I went off of.

After our experience with them, I just want to say to everybody that chooses to read the reviews- read them but don't make decisions based off them bc I, myself made the mistake of reading and believeing other people's reviews to now apologizing perfusely looking crazy posting review after review. Not every situation is the same, and I left a bad review going off of someone elses words thinking i was burnt. I was so, so wrong.. and to the ACO, I do apologize. I would reccomend this place for any appliance you need. They keep their word and they will step in if they need...

TERRIBLE! This place is selling broken appliances with a “3 month warranty” that doesn't cover anything!!! They delivered a broken stove and all they would is come back and “fix it” just for the same thing to work again! They drag it and wait 2-3 weeks before coming to fix it.

HORRIBLE customer service, they don’t answer once they know there is an issue. Owner wouldn’t let us exchange or refund us after them “fixing it” THREE times and it still doesn’t work. We have been going back and forth with them for almost 2 months, waste of time and money. JUST GO...

My Experience was great! Rony the store manager took his time with me and answered all my questions! Both delivers guys were super nice and delivered my Refrigerator with care. If you are looking for great prices and top notch service, look no further! I will be referring...