Best Buy — Local services in Williamsburg

Just like every other Best Buy I've ever been to, this one seems exclusively focused on delivering the most frustrating, confusing, and anxiety-inducing shopping experience imaginable. There were about three people working the floor when I came in, and all of them were clustered around one employee computer terminal watching a video or something. None of them even acknowledged my presence or that of any of the other customers wandering the computer department. When I did, under threat of complaining to a manager, finally get an employee's help with the question I had, he was totally clueless, said he had to 'look it up' and disappeared behind the Geek Squad never to come back out again. I finally ended up pulling out my smartphone and finding the answer myself. Then I had to go find an employee to help me get the computer out of the lockup that I wanted. I finally found a guy hanging out in the washing machine department. But he said he didn't have any keys. After about 8 minutes or so of the washing machine employee pleading on the radio for a 'keyholder' to appear to unlock the computer, the one person in the whole store with keys finally showed up. I was assaulted with an overly-aggressive sales pitch for credit card offers, extended warranties, cable TV plans, and cell phone services (none of which I needed), and then directed to Customer Service to check out, where I had to wait for the woman ahead of me to finish unloading the sum total of all her rage and fury over not being able to return an item onto the sole employee working the desk before I could pay. The reason, I was told, that I had to pay at Customer Service was that this Best Buy no longer employs full-time cashiers, and when I looked over at where the cash registers should have been, I saw that not only had the registers been removed, but the entire area where the checkouts used to be were gone. Terrible, ghetto experience. The only reason I even bought a computer at Best Buy was because I was going out of town the next day. Otherwise, I would have saved myself the hassle, headaches, and a bunch of money and bought it online. F -...

I have been using this Williamsburg Best Buy for a few years now and have found them to be adequate for my basic needs, but yesterday I had a very unfortunate experience with them. I have purchased quite a few gift cards from this store over the years and went in to get an Amazon gift card for a purchase I needed to make. When I came home with the GC and tried to redeem it, the redemption code was partially scratched away. Without that code, I could not redeem the card. I took the card back today and the cashier said there was nothing Best Buy could do. I came home and contacted Amazon and the rep said the card had already been redeemed. I did not redeem it, so it was a fraudulent card and sale by Best Buy. I called Best Buy's customer service line, and they said that I could either wait for someone to call me later to work on the issue or I could go back to the store of purchase and speak with a manager, whom the rep assured could correct the issue. I said I would like someone to call me but I went ahead and returned to the store in Williamsburg, as well. The manager I spoke with was adamant that he could and would do nothing. He basically said that I was out the $150 I paid them yesterday for the card. I used my Best Buy credit card to make the purchase. He said the issue was not their concern. I stated to him that I came into the store in good faith to make the purchase, that they were the ones who sold the fraudulent card, and his response was, oh well. Additionally the person that was supposed to call me back from the corporate office never did. I am out $150 due to Best Buy's sale of fraudulent gift cards and lousy customer service and will never deal with this Best Buy again, probably any Best Buy for that matter. Hugely disappointed, especially since money is very tight and I really can't afford to have $150 flushed down the...

Poor attention to detail has lead to a huge headache. I ordered an item within the store to be shipped to my home address. I confirmed it on the store counter screen and also verbally with the sales associate. I returned home to read the confirmation email had a completely different address. Since then, I have spent hours on the phone with the actual store and also the 888 general customer service number to get the shipping address changed. With every phone call (after waiting an hour to be connected), every associate assured me that the shipping address was corrected. But yet every shipping status email that I received continued to reflect the wrong address. Ultimately, Best Buy cancelled my order for no reason.. The multiple associates I spoke with regarding the final cancellation could not provide any reason why my purchase was cancelled. The final associate explained to me that I had run out of "replacement courtesies", and that I had to make a new purchase if I wanted the item. I asked if Best Buy would honor the original price of the item (on sale for $650) instead of the current price ($1000 -- big difference), but Best Buy refused. When I asked why Best Buy would not honor the original purchase price after Best Buy was the one who cancelled, I received no actual answers. The best that the associate could offer me was a $200 discount on the new purchase. Craziness. All and only because the initial shipping address was wrong and continued to be wrong even after I confirmed the correct address...