Eyes Decor — Local services in Willow Park

About a month ago I got an eye exam for my yearly checkup and new contact lenses. The prescription I received was a stronger than the previous year. I felt the prescription was to strong because I could see better with my glasses from 3 years ago especially when I used my phone. My prescription has changed in several years. So I took 3 unopened boxes of new contact lenses to the office to see if I could exchange them for my old prescription. I was told I would get a call that day letting me know if it was possible because the doctor wasn't there. So the next day at 12:30pm I still haven't received a call. So I called the office and I was told that the receptionist or another person would call me for sure that day. So now it has been another day and I still haven't received a call at 12:30pm. That makes two full days waiting on a yes or no answer. I went to the office to get my contacts because obviously they don't want to help me. I told the I would like my contact lenses back and I will be finding a new eye doctor. The just made a excuse and said sorry! I just wanted a phone call to know what was going on. I only called the two times, so I wasn't annoying them. My family will getting a...

My wife and I just completed our initial visit to the EYES DECOR located in Willow Park, TX and, as we walked out the door, we both commented on how much we liked the experience!!

From checking in, the receptionist Susan, entered our information into her computer quickly. Then, in no time, we both went back and were tested and measured with eye charts and viewing gizmos that made the experience just great.

Almost immediately after the ‘’Tech” finished, the “Eye Doc” Whitney Thomas, began the ‘which looks better - 1 or 2 - adjustments’ until we had great vision configured.

Next, we were heading back out to the front again, where they reviewed with us what insurance coverage we had towards getting a new pair of glasses.

Then, the “glasses fitter guru,” took me around to look at frames while making suggestions, which led to my decision to buy a fancy pair of sunglasses for fishing with polarized lens.

Everyone there was so nice, friendly, and professional. The experience couldn’t be more pleasant ! (As I recall the other names, I’ll make edits to add them.)

Highly...

The optometrist here is really good so my review of one star (more like 0 stars) is for Leslie, in customer service . She was curt, beyond rude and disrespectful after I explained to her she gave me the wrong contact prescription. I was calm and as normal as could be, when she told me to calm down and that I was being real hyper and difficult. Then she told me that the optometrist never updates her notes in their system after an examination. (Awkward) She must of forgotten that I’m the paying customer. I’m confused by her strange behavior. But because of it, me and my family will not be returning to do business with Eyes Decor as she was incredibly unprofessional and immature. Actually, she owes...