Walmart — Local services in Wilmington Island

I purchased a car battery a few months ago and paid a core charge. When I brought in the old battery, they refunded my core charge, and all was good. Today, I was going to take my boat out, and the battery was dead. It has been a month since I used it and it totally lost it's charge. Anyway, I took it in to replace this defective battery with a working one. They refunded the money to my credit card that I had used and I was on my way to pick up a new one of the shelf. When I came to the register, she rang the battery AND charged me for a core charge. I stopped her and explained that I did not get a core charge REFUND when I turned in the battery a few minutes ago, so why are you charging me that now? She was young and inexperienced so she said she had to get help from her manager. When her manager came over a couple of minutes later, I started explaining to her the situation, but within seconds, she cut me off and told me with an attitude that it was a policy of the state of Georgia and that it was nothing she could do about it. I asked her to stop and ACTUALLY listen to my full sentence without cutting me off this time, so I could explain to her what she apparently had misunderstood. So I tried again, and same thing happened again. A few seconds into it, she started talking over me again. At that point I realized she was not interested in hearing the facts and that this was a dead-end. I pulled out my phone and tried to capture her badge, so I could address the issue with the faulty core charge and her obnoxious behavior with her manager later. When she saw the camera, she had a FIT! She screamed to the casher “abort the transaction, ABORT the transaction!” She ran off with my original receipt in her hand (the one I got when I purchased the battery and with the core charge refund stapled to it from a few months ago) to get support from another assistant store manager. After about 10 minutes, they all returned. I once again tried to explain as simple as I could that I really just wanted to swap the defective battery with a ORKING ONE, and it should just be a “wash”. The assistant manager seemed interested in trying to listen and solve the issue, but ONCE AGAIN she interrupted and loudly told me that it could not be done. I responded with “well, in order for me to leave the store with a battery, I will pay the additional core chare for now and then bring this complaint up to the next level later. That was the end result. I left the store after paying another core charge, but no core to return!!!!!!!! I have a short recording from when she denied me to take a picture...

So I did a site to store pick up today for a calculator that the store had in stock. I received the text message that told me my order was ready. I got to the store and asked where do i pick up my package. I was told to go to the photo area in the back of the store. There was nobody working in the back but I saw a few employee so I asked if they could help me. One lady kept walking and another told me that the guy that works over in this area was also the same guy working in the electronics department. I walked over to the electronics department to find James, the electronics worker. He tells me just a minute and he will walk over the photo area and assist me. I walk back to the photo area; James types in my confirmation number from my site to store text message. James asks me what is he going to the back to look for? I tell him my calculator which was the product I ordered. He goes to the back and says it is not there but if can find a calculator in the store then he could ring it up. I walk to the school supplies area then to the office supply area in search of the calculator. I find the calculator in stock on the shelf for the same price I paid online. I return to the photo area and wait in line while James checks out two other people. When its my turn I show James the calculator that I ordered which I had gotten from the shelf and James tells me that he just talked to his manager and that there is no way for me to get the calculator from the shelf unless I pay for it a second time. I ask James for the manager; he tells me that the manager is just going to say the same thing he is saying to me and also that the assistant manager is very busy. I ask for the manager still and he gets the manager who never looks at me to address my problem. The assistant manager talked to the two employee that were walking into the photo area to say, "isn't it true that they have to wait till five in the evening for the site to order even if they have the confirmation that it is ready now?" Luckily one of the employees I believe her name was Cynthia she went to back and actually checked herself for my package and she came back within five minutes with the calculator that I ordered... I'm of course thankful for Cynthia who took some initiative to check for the package herself but this was overall a terrible experience. And I would like to note that I tried to avoid this whole thing by calling the store before I came over there but the store left me on hold for over 8 mins so I just figured I would come over to the store instead of being on hold (there was no music it was as though someone simply set the...

I was at Walmart #00606 in Savannah, Georgia and tried to purchase 2 balls of yarn that were priced at $4 on the shelf. When I tried to self-checkout, it rung up at the regular price of $7.48. So I asked an associate if she can override the incorrect price. She told me that she had to get a manager. I was fine with that, but I also told her that I’ll go ahead and double check myself so I don’t embarrass myself in case I was looking at the wrong tag. I went back to the shelf and took a picture of the tag. When I got back to the register, a manager told me that I can only get 1 unit at the “corrected” price because that’s Walmart’s policy. I told her but I needed 2 units, but she insisted that’s policy and walked off without any further explanation. So I asked the associate to get me someone else. Another manager came and said the same exact thing - it’s policy. So I asked her where on the shelf or the tag does it say that the $4 price point only applied to 1 unit? Literally threw her hands up and walked off. At this point, I’m no longer concerned with the price point, but it’s a matter of principle based on the 2 managers’ demeanor. Finally someone from Asset Protection came over and tried to tell me the same thing - its policy. But again, I asked him, where does it say on the shelf or the tag that the price point can only be corrected for one unit? He couldn’t really articulate anything at this point, but continued to be very helpful. We even walked back to the shelf so I can show him the tag and to show him that I was not making anything up. And interestingly, the first manager was there in the area as well and continued to argue with me, in front of her superior, that I did not understand the policy. Finally, the AP manager decided he will override both units. He was very pleasant and very apologetic for the 2 managers. Note that this entire exchange was very quiet and calm — I am not one to make a scene. No one around us would’ve even known anything was going on. The 2 managers, honestly, were the loud ones.

Bottom line - this Walmart really needs to train their managers better on how to handle customer complaints and how to properly engage customers. Simply walking away from a customer is not the right thing to do. I do not believe that a “customer is always right,” but if all the facts line up and clearly shows that I am right, I would take a stand just to prove a point. The original price point was really a non-issue…I have paid more for yarn in other places, even at Walmart. But it’s the principle behind...