Anytime Fitness — Local services in Windsor

UPDATE 12/27/24 Within a week of posting the last review, the management from their West Hartford office called to make amends. The refund was issued promptly. I appreciate the quick response of the corporate office. Still willing to consider going back some day as my experience with the trainers was positive.

UPDATE 12/13/2024 After over 3 months from the end of the 21 Day Challenge program, I still have not received a refund for the deposit I was asked to make as a "safety" measure to ensure the completion of the 21-day program. I called the specific office branch multiple times and was only able to make live contact once. The manager (Anthony) whom I spoke to when initially signing up/making the deposit also assured me, when I called 2 months later on the phone, that the delay in the deposit refund "must be a mistake" from their West Hartford corporate office and promised that the refund should come in within a week. It has been a month since the phone call and I still have not received the refund. The unbelievable delay makes me suspect that this is a scam scheme and I will report it to the Better Business Bureau.

INITIAL REVIEW 9/3/2024 I got to work with both Dan and Jake during the 21 day challenge program. Both of them were very friendly and patient with my many questions. I also appreciate the flexibility in scheduling. The programming was excellent--I felt sore after sessions, which is not what usually happens when I do my own workout at the gym. It was a wonderful experience and I would have loved to continue when I can commit to a...

I cannot say enough good things about this gym! The staff are professional and friendly, they know everyone who comes in and maintain a high level of cleanliness. I joined in the middle of the pandemic and I always felt safe and that everything was sanitized!

But I'd have to say by far the best aspect of this gym are the fitness coaches! The reason I joined this gym is because I was finding as a firefighter I did not have the level of fitness I needed in order to perform and be safe. I came in with very specific, far more unique requests than most people and this gym's coaches were able to see what I needed to be able to do and create PERFECT, tailor-made workouts to help me accomplish my goals! I couldn't have passed the state's rigorous academy without the help of the gym staff here! And that was all while trying to avoid aggravating a serious, recent rotator cuff injury!! Huge shoutout to their fitness coach Andrew, he's absolutely the best! Without ever setting foot in a firehouse, I could tell he really put in time and effort to understand exactly what I needed to do. I never thought a gym trainer could help me throw an 80 lb ladder up to a building in only about 2 weeks, but he did!

They also have an excellent dietician staff, because you cannot reach your full fitness potential without good nutrition! If you want help reaching your fitness goals, or just a relaxing place to workout, I HIGHLY recommend this gym! I have never had a...

I’ve had a horrible experience. I joined as one of the “charter members” prior to their opening in April of 2018. After a few times going and experiencing the busy flow of new gyms, I would see someone every now and then who made me so uncomfortable that I did not want to return to the gym due to inappropriate comments, staring, and smirking at me. I never went back after probably the second month unfortunately, and when I spoke to an employee about it, I was basically told too bad and had to keep my membership. LUCKILY, I began law school in NY and moved to Stamford, CT. I had my landlord send in a letter which we have a receipt for. They claim they didn’t receive it. They’re unsupportive, practice an unethical policy, and condone sexual harassment here. Both, this location and corporate will be hearing from my lawyer. It has been ELEVEN months and no one has assisted me compassionately or considerately. Do not give this gym...