SJF Material Handling Inc. — Local services in Winsted Township

Here at Pipestone Veterinary Services we have been so busy with excellent growth as a company that this review is long overdue yet again but still well deserved by Vance. I really need to find time to say how great Vance and SJF have been helping us more often. Vance is excellent at providing us with racking, supplies, and equipment that we need to keep up with our growth. Vance is always very timely with the quotes we ask for. He is excellent at following up to make sure all our questions are answered and we are clear on what is being ordered and when it will be shipped out. He also does a great job of letting us know if there is used racking available at a more economical price so we are able to save money. He is always willing to talk through problems that we are having and present possible solutions. Aside from all of this Vance is an excellent person and a joy to talk with over the phone. I really feel like Vance cares greatly about the success of our business. We plan to continue to grow with the help from Vance and SJF.

Rich Stangle Pipestone...

I customized the conveyor belt I needed from website, was given a price of $6,949.07 and submitted my quote to figure tax and freight charges. I was then given a quote of $2,161.89 more than what they told me. All this was less than 4 hours apart from each other. I then called and spoke to them, when explaining to them it was false advertisement they became defensive and hateful. I was transferred around and hung up on. They then put me on speaker and were rude to me about the issue. Rhonda transferred me and Frank answered. I spoke to him and was hung up on. I just wanted to buy a machine and was disrespected the whole time and was given two different prices. They advertised one price then after confirmation gave me another much higher. The group that had me on speaker TOLD me they did NOT want to do business with me because they did not want to honor the original quote. Please see pics below for...

Twenty phone calls and emails over two weeks only got CYA responses. Sales could not quote the prices right, shipping could not quote the freight right, they used the wrong shipping address. Then they wanted more a couple hundred more for the sales misquote and a couple hundred more for additional freight. Then when pressed for a tracking number they finally explained they use a freight consolidator for gypo truckers who may need a load out of their location so they have no idea when the shipping may occur. So I cancelled and got a speedy refund. One phone call the same day I cancelled to another company got the exact same order shipped the next day and delivered two days later. Can't explain how they get so many good reviews as bad as my experience was. I would not even try them out from the clown car...