Ben Vaughan - State Farm Insurance Agent — Local services in Woodbury

Been with State Farm 4 years. And with this location for 2 years.

Good: Initial conversations & Face to Face are very nice.

Bad(why 3 stars):

initial set up got our name and car and rate wrong. (No problem, we are all human) and they have good attitudes about it.

Defensive discount expired, we retook and send the certification. They said the different will be pro rated next bill but it didn't.

Find rates on many other website that is at least 50% cheaper. Emailed them and they said there's nothing they can do ( understandable ). So we switched. Canceled the cars and there was extra payments. Same for home insurance. Called to have it canceled days before the monthly payment date. but still see charge.

When called ask to cancelled rental policy. Agent asked me to sign paper works. So i asked if that required for any cancellations. Before i even finished I got yelled at ( or educated with a very angry voice ). I didn't sign anything when cancelling car policy so i wanted to double check if i needed to sign anything for that. There's no need for yelling. we all have our own thing going on. That's not professional.

Overall, there were many small offs here and there. my husband has to visit 5 times at the beginning to have things right. And the last phone call maybe they...

I can’t say enough good things about my experience with Ben Vaughan at State Farm Insurance! From the moment I walked into his office, I felt like part of the family. Ben took the time to sit with me for nearly three hours, ensuring that everything was done properly and that I was getting the best deal possible. It’s so refreshing to encounter someone who truly cares about their clients rather than just seeing them as a number.

Ben goes above and beyond in every aspect. Not only did he work diligently on my policy, but he even offered to buy me lunch! That kind of customer service is hard to find these days. You can genuinely feel the warmth and dedication that Ben puts into his work, making the whole experience not just stress-free but enjoyable.

I also want to give a shout-out to Kaitlin, who was equally awesome, kind, and welcoming. Together, they create such a supportive and friendly environment that you can’t help but feel safe and valued.

This truly is a family operation, and I will forever recommend Ben and his team to everyone I know. If you’re looking for an insurance agent who treats you like family and genuinely cares about your needs, look no further than Ben Vaughan! Thank you...

Dear State Farm, Oh wow… there’s so much I can say about Ben, my insurance agent! From the very first day we spoke, Ben has gone above and beyond to make sure I understand my coverage, feel confident in my choices, and know that my needs are his priority.

Ben isn’t just professional—he’s personable. He takes the time to explain everything in plain language, answers all my questions with patience, and never makes me feel rushed. He truly listens, and that’s rare in today’s world.

What I appreciate most is that Ben genuinely cares. He checks in to make sure I’m satisfied, reminds me of important deadlines, and is always just a call or email away when I need help. That kind of service builds trust, and Ben has earned mine completely.

Thank you, State Farm, for having such a dedicated, knowledgeable, and kind representative on your team. Ben represents your company with excellence, and I’m grateful to have him as my...