Houston's Yuma Furniture — Local services in Yuma

How do you best describe our buying experience? Take all the games and gimmicks that make buying an unpleasant experience and put them in one basket. We decided to look for a love seat and looked at one here. It was our first stop and we are not impulse buyers and we had not done any background work so we got a card, a price and went to look at other options. Two days later it was looking like the best option although the price was higher than what we had been quoted by another dealer. When we went back to the store I told them that we liked it, wanted to give then a chance at the sale, but really couldn’t pay them a premium when we had a trailer that was already coming this way that we could throw the one from the other store on. For the second time in three years we were told that we don’t price match because we don’t have to because we don’t have much competition. Let me see what we can do. When our sales person came back we were quoted a price almost $400 OVER what we had been quoted two days earlier and with the same “sale” in effect. Okay we don’t play those games, thank you and goodbye. As we were reaching the door just wait a minute our sales manager wants to talk to you. Then the 26 year old manager is now saying 'what is it that you offered, let’s just do it'. While I really wanted to walk, I knew that the lumbar support was important to my wife so I told her it was her decision. She decided that the support was important and went ahead and purchased it. After we got home I looked at the invoice and they had taken one parting shot and had added 99 cents to the price we had agreed on. Maybe if we had told them that the last furniture purchase that we had made prior to this one was for 96 mattress and box spring sets we would have been treated with more respect but that shouldn’t be required. And yes, this review has been forwarded to senior management at our businesses with instructions to immediately fire any staff if they ever treat any of our...

June 2021- issue resolved, Albert Gutierrez contact me to help me to resolve this issue, he was very professional and respectful, that is the reason I change review from one start to five. 05/12/21-Brian Litz, General Manager: I been trying to reach you and left different messages, you haven’t contact me and you haven’t received any of my calls!

Terrible customer service! Warranty!!! Be careful!!! I Purchase a Beautyrest BlackPlush Pillow Top Class C mattress back on March 12, 2021 total payment of $3,035.53. I went to pick up the mattress on April 30, 2021.

May 7, 2021 (a week later) I contact sales associate Onix Corona and tried to explain the issue with the mattress that was just firm in the middle of the mattress, all corners are without firmness and I feel half of my back at a certain level than my other half without firmness and comfort.

Corona's answered: is nothing we can do to help you! what I think he will do with a used mattress in his warehouse!!! I wish he will treat me like this when he was doing the sales.

My understanding is mattresses with a status as Beautyrest have a least 100 days of warranty.

I pay full price for a mattress that is not in good condition for my comfort.

Material is very cheap nothing similar in firmest as it is in-store display. Tags are very low quality (no satin tags).

Beautyrest was contacted and they open an investigation as Houston Yuma Furniture is not in their list for authorized sellers for Beautyrest mattress I Yuma Arizona. I search in the Beautyrest website for Houston Yuma Furniture and they are not in Beatyrest seller list!!

Be careful with this furniture store and read they complains! Worst...

Recently, I went looking for an oversized swivel chair. Found exactly what I wanted with the assistance of Isaac Santiago, a phenomenal salesman. (From the moment I walked in the door, Isaac greeted me and assured me he was there to help if I found something I liked. He was not pushy or overzealous in any way. Strictly personable, professional, and knowledgeable. A true gentleman.) In my haste, I put a down payment on the perfect chair without measuring it. (Totally my fault.) As luck (or, misfortune) would have it, I came to realize there was no way it would fit in my tiny apartment. (Again, my bad.) When I returned the next day, Isaac promised me he would do everything in his power to refund my deposit in whole. (I want to make clear he did not have to do this--it was a courtesy on his part. There was a possibility I might have to settle for store credit. Isaac totally went to bat for me, and his kindness and commitment to customer satisfaction speaks to his character. A fine, upstanding, honorable young man--and an enormous asset to Houston's Yuma Furniture.) Based on the service provided, I would (and will) recommend this store to any/all friends and family looking for beautiful furniture, a huge assortment to choose from, and extremely reasonable prices. But, really, it is due to the way Isaac treated me that I will steer customers his way. I wish him nothing but the best in life, and I hope someone in upper management happens to see this review. Isaac deserves nothing but positive...