Ngoc Hien Pearl Farm — Local services in Phú Quốc

To experience fossils and pearls this place is a good start. But they may push you to purchase even if you try to wander and look at price, they may follow you around. Our experience there was kind of average.

At first we got the tour and we were shown pearl extraction from oyster which was amazing to experience, and even the guide was polite with us, showing us around patiently answering our questions.

Later when we were brought to the showroom and a representative lady was told to help us, we gave our requirements, got some options, chose what we liked. But we saw a defect, so asked her if we can get that same design in fresh piece to which she said yes, and took us to billing counter, after bringing the fresh piece with her. There after swiping our card, later she showed us the price, to which we got shocked as it was 1k INR more than what we had been told. When we demanded the reason, she showed us that the fresh piece same design had slightly bigger pearl. We were upset because she didn't even ask us this before, or let us know before swiping our card. If she would have told us prior, we would have denied to pay more, or could have chosen another design. We asked her if she can get the pearls replaced so we can take the fresh piece with smaller size pearls, to which she denied customisation. We argued a bit with her that we want to choose another design, to which she reluctantly agreed, and so we did choose another design. She refunded the margin money to us by cash then and made another new bill for us.

This was a wierd sales experience for us, where the price wasn't made clear at all to the customer, and in fact kept hidden till purchase was already done.

She probably thought we may not fight and just pay the extra 1k and leave...

The guided tour was indeed quick, but informative enough and good. The shop was large, therefor so many different options of jewerly, pearls at all prices/sizes/types; I enjoyed looking at everything, but at the begining I was also followed around by a staff member, but because I was “ignoring” that and going around at my own speedy pace, he stopped following me, which was a relieving feeling. After I had looked enough, had a juice at the coffee shop and went back to actually buy the items I couldnt stop thinking about. Then I asked the help of a gentleman from the staff, who was very kind to show me close up the beautiful items, I could try them on too. He engaged in a relaxing manner and gave his honest opinion when I asked for advice, it was so much more that I could have asked - so nice!

I am very happy to share a positive experience, because I was a bit nervous going to the shop, after reading some of the reviews.

In my perspective it is not a tourist trap, is a decent business and the people are sweet and welcoming, and I guess the saying “you get what you pay for” applies here as well.

At the question relating discount prices/buy more pay less - their answer is a humble no and that is absolutely alright.

Thank you to the very nice gentleman who has helped me today and also rescued my own forgotten earrings.

Enjoy shopping...

On very first day of new year, we have a really bad experience at Ngoc Hien Pearl showroom.

Here is my review on Google Locations. —— Cheating on customer. I bought their products in 2015 with the Guaranty certificate that “For the silver pearls, if the products have been new, you will receive new one which are similar to them or higher than, and no need for giving back cost”

But when we come back in early 2022, at the beginning they refused to exchange. Then, they wanted to charge 30% on the exchange. Even, one of my product is with tag.

The store manager name Mai Hien was terrible customer services. She argued with customer with terrible attitude, refuse to comply with the Standard Guaranty.

Don’t buy product from Ngoc Hien Pearl, if you don’t want to be cheated!!!

Very disappointed!!!!

P/s: they even deleted my comment on their FB fanpage.

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