Shogun — Restaurant in Luanda

A beautiful setting… but unfortunately, a disaster of an experience!

We came in hopes of a 3 course meal + alcohol. As soon as we sat down, the servers were randomly removing, adding and resetting cutlery without any logic (no orders placed yet.) When it was finally time to order; major disappointment: the menu was varied, with multiple options, but in reality almost everything was unavailable. In the end, there were barely 2 or 3 options per category. And unfortunately none we wanted.

We decided to just have a glass of wine but again, a mistake: I (woman) was served directly without anyone offering my husband a taste (which is basic service etiquette!) On top of that, the so-called “premium” wine (which we never asked to be premium, no prices where communicated + was the cheapest wine we ever tasted) was charged at 13,500 Kwanza/ glass — a unjustifiable price!

Another unpleasant surprise: bread, olives, and water were placed on the table without us asking while still looking at the menu and of course, they appeared on the final bill. Result: 38,500 Kwanza for an empty stomatch at 22oclock, with rushed and unprofessional service to top it off.

And to end the evening, the fire alarm went off in the restaurant (and no rush whatsoever to turn it off! And seeing the reaction of the servers, this must happen multiple times a day) because a fragrance diffuser was placed right under a smoke detector… unbelievable!

In short: a place that invests everything in its decor but shows no respect for the customer or the basic standards of a proper restaurant.

Avoid this place at all cost if you actually want to have a nice evening. If i could give a 0, i would!

I truelly recommend PROTEA HOTEL restaurant who welcomed us very late with open & loving arms, their food and service...

Stunning Food and Ambiance – Completely Ruined by an Arrogant and Unprofessional Management Team

There is no denying that Shogun offers exceptional food and an absolutely breathtaking ambiance. The atmosphere is elegant, and the culinary experience is top-notch. However, all of this is completely overshadowed by the shocking behavior of the management team.

The management is extremely rude, dismissive, and lacks basic customer service etiquette. They speak to clients with an air of superiority, as if they’re doing you a favor by even acknowledging your presence. They provide misleading information, confirm arrangements that are later denied, and take no responsibility for the confusion they create.

When I voiced a complaint, I was met with blatant arrogance. I was told, “If you think we have bad service, then we are not apt to serve you,” in the most dismissive tone possible. On top of that, the manager stated, “What my team said doesn’t matter — they can say anything, it doesn’t mean it’s true.” Absolutely unacceptable.

This level of disrespect and unprofessionalism is a huge disappointment for a place that presents itself as high-end. The management team is in desperate need of training on how to treat customers with respect, communicate clearly, and provide consistent information. It’s unacceptable to waste people’s time and respond rudely when they simply ask for what was promised.

The food and atmosphere may be outstanding, but unless the management improves their attitude and professionalism, the overall experience is deeply...

Me and my friend visited Luanda first time and we have only 3.5 hours.I check some restaurants and I find Shogun we walk from the port to the restaurant like a 20 min enjoy the city view.After we arrived to the location I was blow away the entries of the restaurant is so beautiful after we walk inside the view and the place was magical I wish I have more time so I can sweem in the pool but next time.We order some food I like my calamari but next time I will definitely eat some sushi and my friend order some pork meat and hamburger.My pink drink i order come out perfectly I was supposed how good and beautiful this place is.We eat and drink 3 of as and we pay 70 USA dollar for that view I will even pay more I defense recommend it I tip the waiter for his nice work and I make some photo I hope he know english but the google translation make the...