Attended last night for my birthday ( Friday ) with friends had booked a table which was reserved but people sitting on it so had to get the staff to ask them to move ordered a bottle at the bar was charged $75 lucky we checked it should have only been $48 this happened 3 more times I did speak to the manager who apologised but not good enough! As for the food it was tasty but the selection was not great especially as the pub is set out for groups but the food is not good for sharing not enough choice and quiet expensive. I had opened a tab for the food for us to split between us when it was time to finalise the account the docket printed with everything our table had ordered ( even items that people had paid for separately) that was quiet confusing I had gone to the bar to complain thinking they had over charged us but bar staff explained that there were 2 amounts as I was walking away they all had a good laugh and made a smart remark as a friend was at the bar at the time she over heard them!! It’s impossible to have a conversation with friends as it’s way to loud.. Probably won’t be...
Read moreHad a birthday event. Tables were booked .yet upon arrival one table had random people sitting on it .ballons and water that was requested was not on table .some staff knew nothing about it .amplogie with a made up drink. ..it was warm inside could have put air-conditioning on or some mist .food was not bad .the sliders the buns were a bit too brown and was a bit overall spicy .some other dishes were acceptable .very noisy but probably expect that .DJ average .pokie room omg when the he'll you going to fix aircon .it's being like that for ages .uncomfortable especially when outside is i it thirty plus and your sitting in a room about the same heat .surely the venue makes enough money to fix??. The table arrangements need to be looked at .big pot plants in wrong places looks like cramipng in so many tables to accomodate but it looks a mess . overall not a bad night except for the few hiccups...
Read moreMy son and his friends were refused the alcoholic beverages they had already paid for with their meals, and no refund was provided. After finishing their meals, they were told to leave the premises.
They had presented valid Victorian driver’s licences as identification, having recently relocated interstate. However, staff wrongly claimed the licences were fake and insisted they should have South Australian ones instead.
Throughout the incident, both security and management were extremely rude. It is unacceptable for your team to fail to recognise official, government-issued identification from another Australian state. Your staff clearly require proper training in verifying valid ID from all Australian states and territories, as well as in how to handle such situations professionally—without treating patrons as if they are criminals.
A very disappointing and...
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