KFC Hillcrest — Restaurant in Adelaide

Dear ben,

It is with profound disappointment and a heavy heart that I recount the most unfortunate experience I recently endured at the hands of an establishment that I once held in moderate regard—Kentucky Fried Chicken. My visit, however, was marred by an individual named Ben, whose lackadaisical approach to service and disregard for culinary standards cast a shadow over the entire enterprise.

Upon entering the premises, I was greeted not by the warmth of Southern hospitality, but by the indifferent gaze of Ben, whose demeanor could only be described as a peculiar blend of apathy and disdain. His slovenly appearance and palpable lack of enthusiasm did little to inspire confidence in the forthcoming repast.

My order, a modest request for a classic KFC meal, was met with an air of exasperation, as though my presence were an inconvenience rather than the very lifeblood of the establishment’s existence. The wait, which extended far beyond the bounds of acceptability, was punctuated by the sounds of muffled conversation and lackluster activity behind the counter.

When at last the meal was presented, it was a sight most unbecoming. The chicken, a cornerstone of KFC’s renown, was an affront to the senses. It arrived lukewarm, its once-crisp exterior now a soggy facade of what it ought to have been. The texture was a travesty, a far cry from the golden, crunchy delight one would expect. The mashed potatoes, typically a creamy delight, resembled a tepid, gluey paste, utterly devoid of flavor. The coleslaw, normally a refreshing counterpoint, was a limp, watery concoction, bereft of its customary zing.

Ben’s service, or rather, the lack thereof, compounded the culinary calamity. Requests for condiments were met with visible irritation, and his interactions were curt to the point of rudeness. At no juncture did he offer even a modicum of the customer service that is the hallmark of a respectable establishment.

In conclusion, my encounter at KFC, courtesy of Ben, was nothing short of a debacle. The dismal service and subpar food served to tarnish the reputation of a brand that prides itself on quality and satisfaction. I implore the management to address these grievous shortcomings and restore the standards to which KFC aspires. Until such time, I shall regrettably seek my culinary...

Firstly I returned the chips as box was only half full. Tiny pieces of chicken not worth what they charge why are they using such small pieces considering they get 9 out of a chicken and they charge $3 a piece this eqauls $27 a chicken they need to take a good look at themselves about ripping off customers, this was bought at kfc hillcrest SA........2. I visited here again and bought 30 chicken nuggets for me and a friend. I ordered through their app that was all good, went to the counter to pick up order saw they were in a small box so was concerned as 30 is not a small number so went to the table opened up the box so it was flat on the table and my friend says are you sure there is the right amount, so he counted them and there was only 24 so I went to the counter spoke to a girl there who then spoke to I think it was the manager who did not even come and talk to me or even move off her seat. The girl then went out the back of the store looking a bit confused,then a few minutes later came back and said oh we can give you the ones that are missing as she wanted me to bring the box to the counter originally but I told her we had opened it up and flatted the box she could come and count them if she didn't believe us she declined. Mind you the rest of the nuggets were just sitting going while they took their time deciding what to do about it. I said to the girl in the end, well who packed the box she said she didn't know and I said if they cannot count they don't deserve a job working here. I went back to my seat. The nuggets were...

You usually have to wait for a while for your meal, for both dine in and take away, so at least some of your meal will probably be cold.

Specifically, within the last year or so, the meals I have received have been incorrect i.e. If you ask for a 'large Original Twister fillet combo', you'll end up getting a small original fillet (burger) combo. Then you'll be disappointed because you have a burger instead of a wrap... and to make things worse, their standard original fillet burger does not come with cheese. Now, tell me what kind of place that sells burgers does not default cheese on their burgers?! You're telling me that people aren't always asking for cheese to be added? Oh, they are! And that's how they make their $... on top of their overpriced meals (for takeaway).

Then, there are those occasions where they don't ask you if you want cheese on a burger. You leave the store with order in hand, on your merry way... start your meal and realise you forgot to ask for cheese and you weren't prompted. Then you end up with 'cheese-rage' (that's a thing, right?) that takes a few days to subside.

You want a Pepsi Max? Forget it! You'll get a normal Pepsi.

I digress. The staff are actually friendly and believable when they say 'hope you have a great day'. The staff are generally apologetic and eager to correct an incorrect order. I am always polite to the staff, as are they to me. So for that reason, if I'm up for a bit of 'cheese-rage', I am happy...