LaCucina Caffe — Restaurant in Adelaide

Whilst the food is lovely I have to say the service was disappointing. I ordered a Cucina pasta which according to the menu on their website is vegetarian. I have also previously ordered this dish and thoroughly enjoyed it. However today whilst I was eating my pasta on my lunch break, I noticed it had salami in it. When I called to see whether I had been given the wrong order by mistake, the staff member told me I was not and I was offered a replacement however as I had already used my 30min lunch break to pick it up I was unable to. I was offered nothing else. I called a second time when another staff member informed me that they have a new take away menu which states that the Cucina pasta now contains meat, however this was only updated on Facebook not on Instagram or their website. It may not be a big deal to some but as a vegetarian this was extremely disappointing especially seeing that I only realised after I had already started eating it. I was not offered an apology or a replacement. It seemed that it was suggested it was my fault for not checking Facebook - certainly it's unreasonable to expect customers check three different platforms. I suggested they update their website and the staff member said they would inform their boss. I wasn't offered an apology, a replacement meal or a refund. At the end of the day it's not about money, merely that their was a miscommunication which resulted in me consuming something I did not want to consume for various reasons. Based on how this incident was handled I won't...

Today I went to LaCucina Cafe with a friend- it was a very unpleasant experience - I saw the head chef speak to two of his female staff in an intimidating manner- all over minutes taken for a coffee to be served previously. It was obvious they felt intimidated . He did this in front of a customer - I felt very sorry for these two girls -later I told one of them I did not like the manner or way she was spoken to - this must have been relade to him. He approached us- learning over the table with his face very close to mine. He was angry, rude, aggressive justifying his behaviour with staff having to learn hospitality. What a poor example of teaching staff with this unacceptable behaviour . I felt threatened and I did not appreciate being spoken to in this tone - he was a bully . I was frightened of him- I just wanted him to leave me alone and go away. You don't speak or treat people like this. I wish I had left this cafe -when I first heard this angry man talk to his staff -in this unacceptable way and I didn't have to put up with him approaching us the way he did. He is very intimidating and all he cared about was justifying himself and not at all seeing any of this from a customers point of view. No respect. His staff don't look happy no wonder- we won't be back again. I wonder if anyone else has observerd this or been...

If I could give 0 stars I would. Absolutely appalled by the treatment from the owner today. We had a group booking of 10 for a staff party which had been confirmed twice this week leading up to today. When we got there the 1 girl that was there was very confused and said they didn’t open for another hour- yet she checked the book for us and confirmed our booking was in fact for 10am- the time we arrived. One of our group spoke to the manager and asked if we could still be seated as it would be near impossible to get a booking for 10 people at this late notice on a Sunday. After a brief discussion the Owner* over the phone told her to “get her “Sl#t friends out of his cafe”.

Absolutely appalling for a Burnside cafe. I do feel for the girl who had to deal with all of this as it was clearly not her fault.

I recommend anyone considering this cafe to take your money elsewhere- highly recommend babaloosta on Glynburn Rd who fit us in on the spot- impeccable food and service.

Will not be visiting this Cafe again as and will be advising others to steer clear as I would not want to support anyone with an attitude like his or can use the word Sl#t to customers who he hd...