KFC Bacchus Marsh — Restaurant in Bacchus Marsh

The worst KFC in my opinion. Everytime I go order is either wrong or something is missing. On this occasion I got the giant feast which comes with 15 pieces of chicken 18 nuggets 3 large chips large potato and gravy large caulslaw and a drink. I drove off and pulled over down the road to check my order immediately noticed there were no chips at all. Went back through drive thru and manager made me out to be a liar basically because his 'professional packers' definitely put it in the bag. I wouldn't waste my time if it was there. He then said he is unable to give me the chips because apparently they had packed it. Drove off so annoyed. Get home and kids unpacked the bag only to find there were NO NUGGETS! I called back and again was made out to be a liar. I also counted the chicken and there were 2 missing. This has been the worst experience there and I will never go back after this. Most of my order was missing and I'm the liar? Absolutely disgusting treatment from management and the staff have no clue what they are doing and need...

08.10.24 4.54pm Bought 3pc hot and spicy boxed meal. Asked specifically for no breast piece of chicken as i do not prefer the piece. The chicken pieces i got was a breast piece and two drumsticks - one of which was half or what because it didn’t look the other drumstick. 5mins later I called the restaurant and the manager sounded a guy so rude said that were the only pieces available. If there were no other pieces available as per request should have let me know, as I would have opted to something else. He said they cant change it now and cant refund too. I paid for the meal and I would have liked the service which I had paid for. If it was not available, I wouldn’t mind taking my business to another better restaurant. KFC did not sponsor or gave it to me for free. Fries too salty. No stars for the pathetic service i...

Horrible experience with the so called manager, who refused to give his name so we could make a complaint. Called to complain about some very bad wicked wings, we ordered a big order and do from this store frequently and were treated terribl. He (called himself the manager) wouldn't offer a store credit when we told him we have babies at home and were unable to get back to the store (even though he would replace if we could get back to the store).

He said no and then hung up on my partner who was just asking nicely for help. We've never complained before and are extremely disappointed that this was the response from management, it was not professional at all.

This was a young man working Tuesday night, seems from other reviews he may be a...