Robin Hood Hotel — Restaurant in Ballarat Central

Super rude to people with allergies and dietary preferences. Went the for Xmas lunch and was highly disappointed by the food and the treatment. Would not recommend it if you have dietary requirements.

Including a picture of one of 2 'salads' (aka bowl of tomatoes) served for meals requested for milk and egg allergies. The other salad was served with a disclaimer that we couldn't actually eat it, because it contained food we had mentioned can't be eaten and asked not to be given. Not sure why they would give us a salad whilst also telling us we couldn't eat it...

The main was an undercooked piece of eggplant on hummus. Wildly overpriced for what we were given. We had to find food when we left, as a piece of eggplant and some cherry tomatoes is not a proper balanced meal. Come on, you can do better.

Edited to include response:

Emailed staff to ask them to rectify the situation after the event and to give a chance to resolve the matter somehow, but I was met with a rude response, dismissed and then subsequently ignored.

The very first phone call I had before the event was rude and dismissive when I first mentioned the dietary needs of the 3 people at the table.The tone of the call became very patronising, but I let it go.

I see in your reviews that the staff have also been rude to others with dietary needs in the past, so this isn't a one off example. From my treatment I can tell that some of your staff must hold archaic views on differing dietary needs. Not even an apology shows a refusal to acknowledge that you could have done better.

Yes all the people at my table, including me, were very polite, regardless of the fact that I was certainly not alone in believing the food was overpriced and sub-par.

My review is entirely fair. There's even photographic evidence. Your response here again, merely...

I recently visited a local pub that prides itself on being family-oriented and offering a bustling atmosphere. While my overall experience was decent, there were a few aspects that left me feeling underwhelmed.

Let's start with the positives. The pub definitely lives up to its promise of being family-oriented. The staff was friendly and accommodating, making sure the children were comfortable and entertained. The establishment had a lively ambiance, which added to the energetic atmosphere. It's a great place to bring the family if you're looking for a casual outing.

However, I must admit that I found the food to be just average. Although there were plenty of options on the menu, the execution fell short of my expectations. The dishes lacked that extra touch that makes a meal truly memorable. While the food was satisfactory, it didn't leave a lasting impression.

Furthermore, the pub's popularity contributed to a significant amount of noise and congestion. The bustling environment can be overwhelming at times, especially if you're looking for a quieter dining experience. This may not be the ideal spot for those seeking a peaceful evening or intimate conversation.

On the bright side, the pub's prices were reasonable, and the service was efficient despite the busy atmosphere. The staff managed to handle the crowd well, ensuring that everyone received attention in a timely manner.

In conclusion, if you're searching for a family-friendly pub with a lively vibe, this place could be worth a visit. While the food was adequate, it didn't reach the heights of excellence that would elevate the dining experience. If you don't mind a bustling environment and are more focused on spending quality time with your loved ones, you'll likely enjoy what this pub...

I am deeply disappointed by the prawn, mango, and avocado salad I recently ordered. It was a catastrophic collision of flavors and textures that left my taste buds in utter confusion.

Firstly, the prawns were as rubbery as old erasers, making each bite a jaw workout rather than a pleasurable dining experience. It felt like I was chewing on a piece of flavorless rubber dipped in a hint of ocean water.

The mango was out of a tin. Instead of a burst of tropical flavor, I was greeted with a sad, mushy mess that resembled something more suited for compost than consumption.

And don't even get me started on the avocado. Whoever thought it was a good idea to include unripe, tasteless avocados in this salad clearly has no regard for basic culinary principles, and there was hardly any of it.

The salad dressing was equally uninspiring, a lackluster attempt at salvaging what little hope remained for this culinary disaster. It was a bland concoction that did nothing to enhance the dismal ingredients it was meant to complement.

The service was absolutely hopeless, with the first drinks not delivered to the table until 40mins after ordering. We had to remind them after an hour that still not all of the drinks had been provided. The waitress was rude. The toilets were dirty and provided with some broken facilities. One staff was standing around doing nothing while others were literally running in the restaurant. People that came in after us were served before us....