KFC Bowen — Restaurant in Bowen

Was on a long drive so stopped here just to have a quick bite to eat. Quick not being used at all. We placed 2 orders Saturday 6th Jan- @16:13 & @16:14. There were 2 orders on the drive thru board and 4 others before us on the other board. So not stupid busy for a Saturday afternoon. My order Me- popcorn chicken and 4 chicken tenders. My partner- 2 bbq chicken sliders and a burger no mayo and a drink. Waited for 56 minutes until I got my food . Which was beyond dry and cold. My partner never received his after 1hr3minutes- so we decided to just cancel his and get a refund. We were then told by another worker there’s a 25minute wait on the chips? What chips, we’d not ordered any? So we cancelled my partners order. Was told by Abi or Ami (something like that- not sure on the workers name) who worked there, said that we’d receive a refund, She briskly noted down details and we‘re still waiting on it or to even hear from you. Absolutely shocking service. Rubbish customer attention and serious lack of care. Waiting over an hour for 2 bbq chicken sliders is beyond a joke especially when they don’t arrive. Can’t add photos as we...

TL:DR Avoid if possible. Just go to Cannonvale it will likely take as long, but at least the food will be good. Shocking wait times and really poor food.

I've been here 4 times since it opened. The first occasion, roughly 1 month after opening, was fairly good, other than the food giving my wife and I both food poisoning. After this, needless to say, I didn't go back for 12 months or so. The second and third experiences were both nothing special, slow service times, and terrible chips. Today, the 16th of November, I went back and got an ultimate box and a 10 nugget meal, simple enough to get. Over an hour in drive-through waiting for what was some of the most mediocre KFC of any in the district, you would be better off going to Cannonvale or Ayr.

The individual staff likely don't know better, but surely any reasonable manager would look at this store and start from scratch with retraining staff, reviewing corporate policies and starting basics of fast food e.g. explaining wait times, ensuring readiness for rush periods in scheduling and parking orders too large to easily facilitate in...

Sorry guys but absolutely woeful. After a substantial wait I asked if my order was in the system and would be much longer, to be questioned if I had actually ordered (well the self serve kiosk had taken payment so I hoped so!) Finally they worked it out and the food arrived after a 25 minute wait. Was not overly busy, mid afternoon visit, simple order for one; and I was not the only customer experiencing long wait and poor service. I'm most disappointed that the customer service was dismissive and apathetic. I'd like to mention (as they always get, in my opinion, an unreserved reputation) that the server's weren't high school students, but mature workers. And after all that? Yep, the order was wrong, chips not real fresh and over all pretty disappointing. I hope they work on their service and improve but I...