Ordered ‘Mongolian Stirfry with Vegetables’ added Beef as I don’t do vegetarian, at Asian Republic, Hendra. Although I was Shocked at the 15% public holiday surcharge, I’d noticed I’d been charged $2 for extra veggies, however, the $2 was refunded. After I Waited approx 15 mins (this time was appropriate for public holiday), sadly after getting back home I found that it was missing the beef. Not happy! Shame as it smelled so yummy. It took 11 phone calls before they answered. Once I explained the issue, the girl was so lovely and apologised and even though I understand mistakes can be made I wanted a resolution as I was unable to get back down there and I’m starving. After consulting the owner/manager/chef I was informed They don’t do refunds over the phone but they would give me a store credit for use at another time. As I live interstate and return there in several days a credit is pointless and not an option. I’ve arranged for my sister to take my daughter back to the store, return the food and receive the refund. This still doesn’t resolve the issue that they don’t care enough about their customers and are willing to let them go hungry! Great customer service NOT!

Update - when my daughter arrived at the store and explained why she was there the chef/owner/manager tsked. Omg your business is customer service - get another job . Got the refund though!