Domino's Pizza Cannon Hill — Restaurant in Brisbane City

Across multiple orders since mid October (total spending of over $200), a total of 9 sides were extremely bad quality (mostly burnt, one horribly dry, and cheesy garlic breads having bare minimal cheese).

After waiting 2 weeks since submitting feedback via the app, and receiving a lousy response with no offer to rectify the problems, and then emailing Dominos higher up, I finally was compensated.

When using up my compensation, I also spent an additional total of $28 via app and in-store during the same visit, and they forgot my garlic bread. (Which was part of the compensation I redeemed).

I’m currently waiting a response on that, but it’s been an awfully terrible experience with this franchise since mid October. 8 burnt sides (with bare minimal cheese on the cheesy garlic breads) and 1 awfully dry Dutch pancakes. (Across 3 seperate orders that were delivered, not picked up).

The compensation was 1x traditional pizza, 1x regular garlic bread and 1x soft drink. All of which were never ordered in the affected orders. (The prone products being burnt were the Cheesy Garlic Bread, Garlic Scrolls & Dutch Pancakes, almost every single time across several orders). Replacement offering of the affected products would have made more sense, as we weren’t able to enjoy all affected sides, and replacements would have made sense.

I’m not here for compensation. I am here so Dominos can maybe make a change, so if I order again, I don’t keep having this issue again.

I’m leaving this review because these horrible experiences warrant one in the end. And to show how consistent burnt sides are, because leaving polite feedback through the app doesn’t prevent this issue from happening because it happened in future order/s. And the response from the store is so ignorant.

Store response after leaving feedback for 6 burnt + 1 dried out sides:

Hi Nadine, I am so sorry that this has been a consistent issue for you. Unfortunately, the oven is at a set temperature so we are unable to control if something gets burnt. However, I will pass this feedback to the team to ensure some sort of action is taken if it occurs again. We hope to impress you when you choose to order with us again. Kind regards, Team Domino's Cannon Hill

I had 2 more sides burnt after this in a following single order. So no action was taken, like stated they would.

It seems resolutions aren’t offered when complaints are made privately in the app? In what world does 7 affected sides not justify some form of compensation? (I got my compensation in the end when contacting Dominos higher up, which was resolved 2 weeks after posting my first feedback in app).

The customer service girls at this franchise are very lovely though. I’ve had 2 boys give me short change, once in-store and once on delivery. The change itself is no big deal, but makes me wonder how often the till has extra money at the end of each day?

I feel terrible leaving a bad review, but I think these situations combined deserve one.

If you’re another customer reading this, check your sides in store before leaving. If you ordered for delivery like me, then I don’t know what preventative measure...

I ordered Sunday 10 November for Delivery and it took almost 2 hours to arrive. I didn’t get notified when they had arrived so they left the pizza at the side of the house by the garage and didn’t tell me.

I finally bought it inside but there were 5 large cockroaches in the box. When I called in, the man on the phone said they couldn’t send another delivery out so he offered to put credit under my name and phone number for the next time I called in. He also tried to make it sound as if it was my fault for not “timing the GPS to the delivery” but I never received any GPS details to do so.

I call in on Friday 15 November, but there is no credit under my name and as the man he gave me credit didn’t tell his name, I had no way of telling the workers who served me who he was. The manager says that they’re busy and he’ll call me back in 10 minutes. An entire hour passes and I don’t hear back so I just decide to cut my losses and call to let them know not to bother.

I have left a review on the dominos app and website but I am yet to hear back and I am very disappointed. I would understand if it was an error on my part, but they ignored my delivery note, didn’t give me any GPS to track the order, said they’d give me credit and didn’t write it down, and said they’d call me back but didn’t bother to. I don’t know what else I could do.

I never even received a confirmation email, but see the screenshots attached, one from the night of and one from the next day, showing they still hasn’t marked it as delivered or given me GPS...

Common sense is not that common.

The delivery driver parked his car in the driveway. To his right where he parked his car is a set of 12 large wooden stairs that are illuminated with security lights that lead from the driveway to the front door, that has a doorbell on it.

Rather than using the 12 stairs that are clearly light up with security lights that lead directly to the front door, he decided that he would walk around the outside of the house, in the dark, looking for an entrance.

When questioned to why he didn't use the front entrance and doorbell, he stated 'he didn't see it' (charter boat, what charter boat) he also stated he didn't see anything wrong with walking around someone's private property in the dark looking for a way in. REALY! What sort of person are you employing?

When contacting the store, the person who answered the call stated 'they were the most senior person in the store at the moment'. When I explained what had occurred, they completely dismissed the incident and said it was trivial in nature and didn't see a problem with what had occurred. When I requested their name and indicated I would be following up this matter further, they refused to provide it and hang-up.

To add insult, the pizza that was delivered was not the same as the pizza ordered.

There are many more other options for takeaway meals including pizza options. After this experience, I will not be using Domino's...