The Summit Cafe — Restaurant in Brisbane City

I am a long-time patron of The Summit Café and have always enjoyed the ambiance and offerings at your establishment. However, I’ve noticed some recent changes that I believe could be improved upon to enhance the customer experience.

Entry and Ordering Process: The new entry from the back and the subsequent redirection to the front for ordering can be confusing for regular customers accustomed to the previous flow. Consider implementing clear signage to guide customers through the new process and ensure a smooth transition.

Table Number System: The shift from assigned table numbers to a self-service model has introduced some uncertainty. While the QR code ordering system is innovative, it may not cater to all customers’ preferences. A hybrid solution that accommodates both digital and traditional ordering methods could be beneficial.

Ice Cream Ordering: The current process for ordering ice cream seems to require unnecessary waiting and interaction. Streamlining this process by allowing customers to order and receive their ice cream in one location could significantly improve service efficiency.

Suggestions for Improvement: Utilize clear signage to direct customers to find a table first before ordering.

Reconsider the placement and function of the interior counter to avoid confusion about its purpose.

Adjust the cake display to be more accessible and visible to those ordering from outside.

Reevaluate the recent operational changes with a focus on customer flow analytics to ensure that the changes serve to improve, rather than complicate, the customer experience.

Recent feedback indicates a trend of dissatisfaction, which presents an opportunity for reflection and action. By considering customer flow and the ease of the ordering process, I believe you can return to providing the seamless and enjoyable experience that The Summit Café is known for.

Thank you for taking the time to consider this feedback. I look forward to seeing positive changes and continuing to...

It truly saddens me to have to write this, as I had such a lovely meal previously after a previous walk up the mountain. I was genuinely looking forward to another enjoyable lunch, but sadly, my recent experience was a significant letdown and I wouldn't be inclined to recommend this place to others who are also seeking a well-deserved and satisfying meal.

The lack of imagination in the menu was quite disheartening, especially the very limited gluten-free options. In today's world, with so many people having dietary needs, offering a decent choice feels like a basic expectation. As someone requiring gluten-free food, it was frustrating to feel like an afterthought.

My meal, which came with an unreasonable extra charge for gluten free bread, that was quite frankly excessive especially considering the quality, unfortunately led to a rather unpleasant experience. My meal had to be returned not once, not twice, but three times. The initial gluten-free bread was simply not palatable, and the chips were consistently undercooked. While I appreciate the staff's understanding and their attempts to rectify the situation, the fact that I received uncooked chips even on the third try was incredibly disappointing. I eventually gave up, feeling that a satisfying meal wasn't going to materialize.

I honestly expected a properly cooked and enjoyable meal for the price and at $28 for what was, at best, a very average burger is absolutely unacceptable. It feels like a real shame that perhaps the beautiful location, with no nearby alternatives, might lead to a less rigorous focus on the quality of the food and the overall dining experience. I sincerely hope that this feedback encourages a re-evaluation of the menu, food preparation and the staffs ability to respond to these situations so that others don't share my disappointment and can truly enjoy their visit. Sorry but I...

I honestly don’t know where to start. The food at this café is actually great — but the tidiness and service really let it down.

It’s surprising how basic standards seem to be ignored here. Training staff in customer service, cleanliness, and maintaining a welcoming atmosphere shouldn’t be optional. So my point of view is that this breaks down to management/owners.

Today I politely informed a blonde-haired staff member that there was dog poop on the floor. Her response? A deep sigh, eye-roll, and walking off without a word. I was genuinely trying to be helpful, saying: “Hey, I just wanted to give you a heads-up before someone accidentally steps in it.” But nothing was done.

The tables were dirty. Even when food is served, leftovers from previous customers were not cleared. You would have thought that a waitress would at least clear things after serving your food. On top of that, the space is so overcrowded with tables that it’s uncomfortable. I even overheard other customers commenting on it — it’s clearly a shared frustration.

When I came back later for an ice cream (which they didn’t have, despite it being on the menu), the dog poop was still there. No one had cleaned it up and it did smell quite bad.

On a positive note, some of the staff who actually served my food were kind and polite — so credit where it’s due.

Overall though, the place feels neglected. A bit of time, money, and effort would go a long way. Train your staff properly, and if they’re not interested in being there, let them move on. People travel from all over the world and deserve a good experience — not eye-rolls and dirty floors.

This isn’t about the food or the prices; those are fine. It’s about the basics. Dog poop on the floor and dismissive staff shouldn’t be...