Marion Storm — Restaurant in Devonport

First and last visit. I really wanted to like this café, but unfortunately, the experience made that impossible. I arrived for a booking and went to the counter to check in. The staff were busy making orders, which I completely understand — but a simple “someone will be with you shortly” would’ve gone a long way. Just a touch of acknowledgment… basic hospitality, really.

When we were eventually shown to our table, I was genuinely taken aback. It hadn’t been cleared — used mugs, coffee spills, and sauce splatters were all over it. A waitress came to collect a few items, then returned again to grab the rest, and finally, a few minutes later, brought us menus — still seemingly unaware of the mess. I ended up cleaning the table myself with a napkin. Because clearly, that's what guests are meant to do now.

While we were waiting, an older gentleman (not staff, but worth noting) approached our table and hovered uncomfortably close to comment on my friend’s tattoos — ending his speech with a wildly inappropriate and invasive question. Not the café’s fault per se, but certainly didn’t help the already uncomfortable lunch experience.

It took about 15 minutes before our order was taken, and when our iced chocolate drinks arrived, they were barely cold and tasted watered down. Not exactly the kind of drink you’d expect to go wrong, but here we are.

Then came the food — eventually. About 45 minutes after ordering, —The bagel was cold and missing the extras we paid for. The burrito bowl? Visually unappealing and somehow tasted worse. And to top it off, an ingredient was swapped out without asking — which is especially concerning considering dietary restrictions or allergies.

When it came time to pay, there was no “how was everything?” or even basic politeness. Just a transaction, and not a pleasant one.

I’ve worked in hospitality — I know what it’s like when things get busy. But this wasn’t just a rough day. It was a string of oversights and a serious lack of basic customer service. Definitely not worth the...

Young lady who served us was really RUDE.Went there with my family to get some Ice cream , she was giving us this poor attitude from the get go, for no reason. Pretended like she didn’t hear us to not to answering our simple questions.To start with we thought she is having a bad day , however after reading this Reviews here , just realised she is having a few bad years and still continuing.I believe all these negative reviews about her….She is someone who needs to stay away from customer service. Do not recommend this place at all…. She have this poor mindset, when a customer pays their hard earned money , she think it is ok to treats them how ever she pleases. Never ever visit this cafe. -5 for poor service, if I could…Enjoyed the Ice...

My friend and I came in for lunch with a booking, our table was dirty and we ended up having to clean up ourselves as the server came over multiple times and didn’t clean up. We took a long time to get served and waited over 45 minutes for our food. Once food arrived, my dish was cold and didn’t come with the extras I ordered, my friends food looked awful and they swapped something on her dish without asking, what if she was allergic? It also took ages for us to get our cutlery to start eating and our iced drinks were warm. Overall not a good experience. Positive notes: there was one server who was nice, and the...